Service Advisor/Writer

At The My Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at The My Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are one of Michigan's fastest growing auto groups and we are looking for positive, ambitious, and hard working individuals to join our team! Growth opportunities are everywhere in The My Auto Group! Central Motor Sports is no exception. If you are passionate about Powersports this is your chance to unlock unlimited earning potential! We are an equal opportunity employer.

As a Service Advisor at Central Motor Sports, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the first contact to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the powersports industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. We are an equal opportunity employer.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Responsibilities

• Oversee flow of service units. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• We are an equal opportunity employer

We’re looking for applicants who exhibit qualities of integrity, willingness to be challenged, eagerness to learn and are compassionate towards customers and coworkers alike.

As a team, we value Faith, Family, Integrity, Teamwork and Strategic Growth, and we are looking to add a team member who will exhibit these values as well.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $40,000 - $60,000