What are the responsibilities and job description for the Summer Program Coordinator – Monitor position at Central Texas Food Bank, Inc.?
About Central Texas Food Bank
Central Texas Food Bank (CTFB) is a member of the Feeding America network and the leading domestic hunger relief organization serving 21 Counties throughout Central Texas with a facility based in Austin. With a focus on strengthening the food system and addressing the root causes of hunger and poverty, the CTFB is launching an industry-leading strategy. The Food Bank is therefore poised for innovative and thoughtful growth, which means we’re looking for talented and dedicated team members to help execute our refreshed vision for Central Texas – the food bank is looking for you! We offer a diverse and inclusive workplace, professional development opportunities, and a culture of service. Join us as we chart our course with our core values, Compassion, Honesty, Accountability, Respect and Teamwork.
Central Texas Food Bank (CTFB) is a member of the Feeding America network and the leading domestic hunger relief organization serving 21 Counties throughout Central Texas with a facility based in Austin. With a focus on strengthening the food system and addressing the root causes of hunger and poverty, the CTFB is launching an industry-leading strategy. The Food Bank is therefore poised for innovative and thoughtful growth, which means we’re looking for talented and dedicated team members to help execute our refreshed vision for Central Texas – the food bank is looking for you! We offer a diverse and inclusive workplace, professional development opportunities, and a culture of service. Join us as we chart our course with our core values, Compassion, Honesty, Accountability, Respect and Teamwork.
The Central Texas Food Bank is looking for a Seasonal Children’s Program Coordinator - Monitor in our Network Programs team. The primary objective of this role is to support the Children Programs team in administering the children’s Summer Meals Program, Summer Food Service Program (SFSP), with a focus on monitoring meal sites for compliance. The ideal candidate for this position is focused, hardworking, an excellent communicator, and is dedicated to the mission of the Food Bank. Reporting to the Children’s Program Manager, this position is highly visible externally requiring strong relationship management and communication skills.
This seasonal role will run from May 13th to August 9th, 2024, and it offers the opportunity to work 30-40 hours each week. 90% of the role is focused on traveling to our partner sites, so remote work opportunities are not available for this position.
Your Qualifications
- Must have a valid US driver's license and willingness to drive your own vehicle to partner sites (Mileage reimbursement is provided)
- Communicate with program partners to schedule site visits and reviews
- Conduct daily virtual and/or in-person site visits and site reviews for compliance with Food Bank, USDA, and Feeding America Guidelines to ensure meal sites operate in accordance with program requirements
- Ensure required records are maintained at each partner site throughout the duration of the program in accordance with program requirements
- Observe meal service operations of all meal sites, checking for food safety
- Identify and review compliance violations with meal site staff, providing excellent customer service and detailed corrective action plans, providing technical assistance as needed
- Provide critical and constructive feedback in a professional and solution-oriented manner
- Schedule and conduct follow up site visits and/or site reviews, as necessary
- Encourage site staff to share feedback and insights, creating a supportive environment to strengthen partner relationship
- Provide timely communication to CHST Partner Managers, reporting site compliance violations and elevating critical issues, as necessary
- Organize and maintain site review documentation and tracking
- Perform other duties to support the work of the Child Hunger Strategy Team, as assigned
- Spanish language skills preferred
- Familiarity with meal service or food distribution programs
Your Responsibilities
- Experience with program administration and data entry in a professional office setting
- Experience with customer service or direct client services
- Proficiency in Microsoft applications such as Outlook, Word, Excel, and PowerPoint. Proficiency with the internet and learning new technology.
- Ability to work cooperatively and effectively with other Food Bank staff in a collaborative environment
- Ability to communicate with diverse individuals and organizations, adapting communication style to provide high quality customer service
- Ability to represent the Food Bank in a professional manner while working with program partners
- Highly organized and detail-oriented, with the ability follow standard protocol while adhering to deadlines in a high-energy, fast-paced environment
- Ability to successfully manage regular and timely communications both internally and with program partners
- Ability to manage time efficiently and to work independently
- Commitment to serving children in accordance with Federal law and U.S. Department of Agriculture policy which strictly prohibits this program from discriminating on the basis of race, color, national origin, sex, age, or disability
Bonus Points for:
- Spanish language skills
- Familiarity with meal service or food distribution programs
Working Conditions
Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., after hours work is required occasionally throughout the year, especially during peak times and disaster relief.
Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather. The noise is the work environment is usually moderate to loud.
Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions.