What are the responsibilities and job description for the Technical Support Consultant position at Centric Software?
A company is looking for a Technical Support Specialist to provide exceptional customer support and technical guidance.Key Responsibilities : Resolve customer queries and issues promptly, adhering to SLAsCollaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelinesManage complex customer accounts and understand their hardware and software setupsRequired Qualifications : Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or a related fieldMinimum of 2 years' experience in a similar role, preferably within the technology or fashion industryFamiliarity with PLM / PDM solutions and cloud infrastructure is highly desirableExperience in software installation and database management (SQL Server, Oracle)Demonstrated expertise in IT troubleshooting skills