Director of Gaming Operations

FUNCTION: 

The Director of Gaming Operations is a result driven, hands-on professional with the ability to effectively interact with guests and team members. This position will analyze trends in each gaming department to understand the strengths and weaknesses in the market, identifying and executing growth initiatives and practices. Establishes short/long term vision and goals for the property, with the ultimate goal of increasing net income and market shares throughout the resort. 

RESPONSIBILITIES:

1. Responsible for the overall effective and successful operations of the entire gaming floor to include slots, table games, keno, poker and bingo.  
2. Provide a high level of customer service and promote a positive attitude in creating a fun and entertaining experience for our guests and team members.
3. Develop and implement strategic plans within the gaming departments in accordance with the company’s strategic business objectives, budget guidelines, company standards and policies. 
4. Knowledge of and experience with marker play, Title 31 and an in-depth understanding of player tracking systems. 
5. Ability to resolve problems and conflicts in a diplomatic and tactful manner.
6. Must have strong mathematical abilities and skill. In addition to basic math, must be able to calculate units of measure, figures, and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
7. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
8. Excellent time management, problem solving and organizational skills are a must.
9. Exceptional oral and written communication skills, with the ability to accurately write reports and business correspondence.
10. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
11. Possess a strong attention to detail, with engaging presentation skills. Effectively present information and respond to questions from groups of managers, staff, and general public.
12. Monitor and report financial gain/loss as part of the daily operating report.
13. Collaborate with other departments to maximize synergies and share best practices
14. Conduct slot and gaming analysis to ensure profitable performance on the gaming floor.
15. Ability to analyze, interpret and negotiate contracts.
16. Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.
17. Ability to effectively identify, develop and mentor team members towards management level responsibility.
18. Develop new service techniques designed to maximize guest satisfaction while minimizing operating costs. 
19. Research, develop, implement, and evaluate new products, services, promotions, technology, processes, and concepts for new and existing venues which contributes to a competitive position in the industry. 
20. Support and comply with company policies and procedures, state and federal regulations, and internal controls. 
21. Supervise gaming Management and Supervisory staff to ensure optimum operating efficiencies and appropriate staffing of the casino floor. 
22. Perform other duties as assigned.
23. Address guest concerns and or complaints in a timely and professional manner. 
24. Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
25. Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
26. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. 
27. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. 
28. Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
29. Regular predictable attendance is required.
30. Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS:      Assistant General Manager

MINIMUM REQUIREMENTS:

EDUCATION LEVEL:

Bachelor degree in a related field preferred. Any combination of education, training, or experience that provides the required knowledge, skills and abilities. 

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language. 

EXPERIENCE: 

Minimum 10 years of Gaming Operations management experience, with at least five of those years in a senior leadership role in a large scale, fast paced resort gaming environment preferred. 

SPECIAL SKILLS: 

Advanced skills in Microsoft Office including Excel, Word, and Outlook. 

Proficient knowledge of AutoCAD is a plus. 

LICENSE/CERTIFICATION:

Nevada Employee Gaming registration is required. 

Alcohol Awareness certification is required. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Ability to walk, stand, or sit for extended periods of time.

Ability to lift, and move product up to 75 lbs.

Fine finger manipulation. 

Work environment may include smoke and variable temperature, lighting, and noise levels.

Work may be performed indoors and outdoors during special events.