Customer Service Account Representative

Job Description

Job Description

Cenveo is a leading North American manufacturer of envelopes with over 100 years of experience and approximately 30 billion envelopes manufactured annually.

We are seeking an experienced Customer Service Representative with Account Manager Level experience preferably with print / paper knowledge for the Cleveland, OH location.

The ideal candidate will have a minimum of 3-4 years of relevant work experience. An emphasis on Customer Service, or Marketing preferably in the print industry.

Headquartered in Stamford, Connecticut, Cenveo provides competitive pay and a comprehensive benefits.

Job Summary

Under general direction, acts as a liaison between customer, sales and manufacturing departments. Using established guidelines and procedures, advises clients on product availability, pricing and delivery schedules.

Assists clients and production in the resolution of client concerns and complaints.

Primary Duties and Responsibilities (*Essential Functions)

• Communicates with clients, sales staff, and production concerning order status and tracking results.
• Responds to client inquiries regarding job status, pricing, billing and capabilities.
• Data entry and order processing functions, including materials creation, website catalog setup, other
• Expedites / revises job status as needed; Generates sales orders utilizing established guidelines.
• Maintains daily update of production schedule; communicates changes to the client as necessary.
• Analyzes / investigates client complaints to independently determine mutually acceptable solutions for client.
• Coordinates and monitors customer releases and inventory management.
• Directly support Client Service Manager, Account Managers / Coordinators / Other personnel

Other (Non-Essential) Functions

Includes functions which are normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a "Reasonable Accommodation" under the ADA.

• Assist with coverage of additional accounts for vacations, leaves of absence, etc.
• Performs other duties as assigned.

Job Requirements

• The minimum education requirement is a High School Diploma or equivalent. Associate degree preferred.
• 3-4 years of customer service experience required; strong computer skills including MS Office Software; . SAP and Hagen experience preferred.
• Ability to work well with all levels of the organization and externally.
• Excellent written and verbal communication; organizational skills.
• Detail oriented and able to multitask in fast-paced, deadline-driven environment.

Physical Requirements and Environmental Conditions

• Environment is typically general office.
• Incumbent may spend short periods in the manufacturing environment with exposure including, but not limited to dust, dirt, high noise levels and variations in temperature.
• Occasional exposure to one or more unpleasant or hazardous conditions.

Cenveo is an EEO Employer