Residential Service Manager

CertaPro is a leader in the residential and commercial painting industry. We are a national organization of professional painting contractors specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our client.

We are currently looking for a self-motivated and outgoing individual who is looking for a challenging opportunity to join our team as a Residential Production Associate. The Associate's primary responsibility is to ensure all painting work is completed in a timely manner, delivering certainty through this process to the client while maintaining safe job sites and meeting gross margin goals.

Our ideal candidate is a driven and motivated "people person". He or she must have excellent communication and interpersonal skills, strong writing skills, and have a service mentality. A college degree and industry knowledge are preferred. Fluent English speaking and writing skills, good time management skills, and professional dress, speech, and behavior are all required for this position.  If you are looking for a career with growth potential and are committed to personal and professional development, we may have a great opportunity for you!

RESPONSIBILITIES   

• Ensures an extraordinary experience for CertaPro customers 
• Ensures that crews are producing jobs at or above target gross margin
• Manages timely and professional communication with clients and painters while projects are ongoing 
• Assumes responsibility for priority management of daily tasks and responsibilities 
• Ensures that painters are trained on production methods, customer service, and job-site planning/management
• Structures and reorganizes crews to maximize productivity
• Ensures that the Job Site Supervisor (JSS) is clear on the scope of each project
• Ensures that customer needs/expectations are reviewed
• Ensures that safety and set up issues are reviewed
• Establishes a tentative finish date for projects
• Assists with recruiting, hiring, training, and providing on-going management and development of painting crew leaders and their staff
• Facilitates the resolution of customer complaints in a timely manner
• Performs other duties as assigned

QUALIFICATIONS   

• High school diploma or GED required
• Advanced education degree, coursework, or tech school a plus
• Production experience a plus
• Industry knowledge preferred
• Strong communication and interpersonal skills
• Exceptional customer service skills
• Highly organized and self-motivated
• Quality conscious and detail-oriented
• Strong computer and internet skills
• Unrestricted driver's license and clean driving record

BENEFITS   

• Excellent advancement opportunities
• Strong company culture 
• Cell phone
• Company-provided vehicle 
• Computer
• 401K Plan with company match
• Casual and creative work environment
• Health Insurance (Medical, Dental, & Vision)
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Performance bonus
• Flexible work hours
• Paid vacation
• Clothing allowance provided
• Annual opportunity to qualify for the Presidents Club all-inclusive resort vacation each February