Domestic & International Customer Service Representative

Job Description Summary:

Certis Biologicals is seeking a highly motivated Customer Service Representative with excellent communication skills and a commitment to providing outstanding service to our customers. This role will serve as a critical point of contact for domestic customer inquiries and orders, supporting day-to-day operations with accuracy and efficiency from our Columbia, MD headquarters.

The Customer Service Representative will be responsible for processing orders, coordinating with internal teams, supporting shipping logistics, and ensuring a seamless customer experience from start to finish.

Responsibilities:

• Serve as the first point of contact for domestic customer inquiries and new orders
• Enter, review, and manage customer orders in the ERP system with precision
• Arranging/coordinating/tracking shipments with carriers, brokers, freight forwarders/shipping agents
• Generating shipping and commercial order documents, ensuring accuracy and timeliness
• Communicate proactively with customers regarding order status, delays, and shipping updates
• Generate shipping documents and coordinate with logistics and shipping teams for domestic and international
• Work closely with internal departments (Sales, Operations, and Production) to ensure timely fulfillment
• Address customer concerns and inquiries promptly and professionally
• Maintain accurate customer records and documentation
• Support process improvements and contribute to a positive team environment
• Perform other related duties as assigned

Minimum Qualifications:

• Proficient in Microsoft Office Suite (Excel, Outlook, Word)
• Experience working with ERP systems (e.g., NetSuite)
• Strong attention to detail and accuracy in data entry
• Excellent organizational and time management skills
• Effective written and verbal communication
• Strong customer service orientation and problem-solving abilities
• Ability to multitask and thrive in a fast-paced environment
• Self-motivated and capable of working independently
• Prior logistics customer service experience (2–3 years preferred)
• International import/export experience highly desired

Education/Experience:

• High school diploma
• At least 2 years customer service experience

Certis USA is an Equal Opportunity Employer.

We do not accept unsolicited resumes from recruiters or employment agencies.