What are the responsibilities and job description for the Senior Program Director position at CESO, Inc.?
Are you a Senior Program Director seeking purpose, challenge, and talented colleagues? With a diverse portfolio of retail, light industrial, public works, and auto convenience, CESO has the opportunity for you to develop your career. We develop leaders and empower our associates to use their skills and talents to positively impact the world through service – to our coworkers, clients, and communities. We subscribe to the mission of “finding purpose through serving others,” so if this speaks to you, let’s connect!
At CESO, a Senior Program Director is responsible for client management of large or multiple programs simultaneously. They will develop and execute strategies to grow client accounts and bring in other services not yet performed by the client. They will coordinate all client activities, monitor & forecast overall program performance, and ensure the delivery of client projects. They will also mentor and develop team members and assist them in their career growth. They will have primary responsibilities that include:
- Build, develop, and grow client relationships and satisfaction
- Provide a high level of customer service to clients, team members and attend internal & external meetings
- Complete and confirm financial performance - billing, invoicing, tracking, and client’s accounts receivable by contract terms
- Lead program teams, facilitate communications and acquire appropriate resources to meet workload levels
- Create and / or review scope and fee proposals prior to issuance to clients
- Monitor quality, design technology, and team performance to ensure consistency as well as compliance with contractual agreements on a timely basis
- Serve as a mentor and supervisor for Project Managers and Production Staff while providing guidance and direction to team members in their professional development
- Communicate with the team on assigned programs, including client policies, procedures, goals, budgets, and schedules
- Conduct regular team meetings – motivate team members and create a professional, positive work environment
- Elicit cooperation from a wide variety of resources, including upper management, clients, and other departments
- Perform other supervisory duties as assigned
Position requirements include:
- Bachelor’s Degree in Civil Engineering with 20 years of experience managing projects in design and construction-related fields or, in lieu of a degree, 25 years’ experience in the design and construction-related field and client management
- Professional Engineering License (PE) preferred
- Proven track record in leading a team and working with multiple projects
- Ability to adapt to shifting priorities, demands, and timelines through problem-solving
- Knowledge of Deltek, Mosaic, Bluebeam, and Microsoft Office Suite
- Ability to travel
CESO is a principle-centered organization that aligns with strong service values, integrity, and authenticity. We develop and inspire our Senior Program Directors through training and coaching on the job. At CESO, we believe that work should be more rewarding than just a paycheck. In addition to a comprehensive benefit and compensation program, we create memories and friendships through our employee and service events.
CESO, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This organization participates in E-Verify and is a drug-free workplace. Criminal background checks and drug/alcohol checks are required.