What are the responsibilities and job description for the Relationship Banker position at CFBank?
Job Details
Description
We are looking for a motivated Relationship Banker with prior sales experience to round out our branch!
The Relationship Banker position is a cross-functional position in the retail banking group. While encompassing the traditional teller/cashier position by conducting transactions for clients and other departments within the bank, this position is also expected to proactively sell and refer a wide range of banking products, provide consultative financial and technical support to clients, and act as a liaison between clients and other lines of business. This position is not a management position but may be expected to exhibit leadership as it relates to the tasks and projects assigned. As the “front line” staff, those in this position are often the first point of contact for existing and potential customers, requiring strong interpersonal skills and a dedication to customer service.
Major areas of responsibility and essential functions include, but are not limited to:
- Explain, promote, and sell products and services to support company and individual goals through in-branch opportunities, generating referrals, and proactive calling on leads.
- Provide excellent customer service throughout the client relationship, uncovering opportunities to enhance and/or deepen existing relationships.
- Coordinate with other departments as needed to provide a wide range of financial solutions and to ensure problem resolution, providing follow-up as needed to ensure the customer needs were met.
- Possess a deep understanding of banking fundamentals as well as CFBank services, products, and regulatory requirements.
- Conduct a wide range of daily customer transactions including check cashing, deposits, withdrawals, IRA transactions, HSA transactions, loan payments, opening and closing deposit accounts, ATM balancing (where applicable), and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements.
- Help to ensure branch compliance, assisting with internal and external audits as needed.
- Comply with internal security policies and procedures and maintain customer confidentiality at all times.
- Adhere to all regulations, policies, and record-keeping requirements.
- Complete all required training related to bank regulations and policies.
- Accept additional tasks and projects as requested to add value for CFBank.
Education and Experience
- High school diploma or general educational degree (GED) with some banking/finance experience or education preferred.
- Strong prior experience in product knowledge and cross-selling performance expected with position
- Willing to register and maintain a registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements
- Expected to acquire and maintain proficiency in the bank's policies and procedures, and adhere to all laws, rules, and regulations that are applicable to conduct, and the work being performed.
- Proficient computer skills are required and the ability to learn various Banking Software programs.
- Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
- Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing
- Must have excellent organizational skills and the ability to multi-task and to be flexible.
Qualifications
