Customer Care Specialist/Coordinator

Overview
We’re looking for a Customer Care Specialist / Coordinator to join our team in the direct shipping and trucking logistics industry. The ideal candidate must be fluent in English, have strong communication skills, and be comfortable handling customer inquiries and coordinating shipments.

Responsibilities

• Coordinate bookings locally and internationally with Customers and Agents.
• Primarily focused on the USA / Caribbean / Latin American MARKETS.
• Create bookings with Shipping Lines based on Customer’s specifications.
• Ensure all documents from Customers and documents to / from the Shipping Lines are sent and received in a timely manner.
• Assist when needed filling SED’s and produce BLs for customers
• Coordinate Transport and delivery of shipping containers throughout the USA.
• Provide loading guides and late gate lists to shipping lines timely and accurately.
• Prepare Bill of Ladings and send pre-alerts to Agents to assist in fast release of cargo at destination.
• Ensure that Cargo has sailed by confirming with carrier’s website and terminal information.
• Coordinate import shipments with Agents, Customers and Brokers to ensure fast delivery of cargo in the USA.
• Support Finance / Accounting department when requested.
• Air freight logistics knowledge, a plus.
• Liaison with agents on Bookings and BLs for Foreign Cargo.
• Reconcile vendors invoices with information in GDZ system and assist in accounting posting process.
• Encourage team building in the office through cooperation and enthusiastic attitude.

Qualifications

• Associates Degree – preferable.
• 3-5 years of related experience.
• Displayed ability to work in a dynamic and fast-paced environment.
• Exhibited leadership skills and strong motivation for career advancement.
• Capable of thinking analytically and creatively.
• Excellent attention to detail.
• Proficient with Excel, and experience with Shipping systems.
• Must be legally authorized to work in USA without any restrictions.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Shipping, Trucking & Logistics : 3 years (Preferred)

Ability to Commute:

• Jacksonville, FL 32225 (Preferred)

Ability to Relocate:

• Jacksonville, FL 32225: Relocate before starting work (Preferred)

Work Location: In person

Salary : $42,000 - $52,000