PROJECT COORDINATOR

Description

MAIN OBJECTIVE

Responsible to build and maintain a strong rapport with assigned Clayton Fixture customers. Interact with customers exceed service expectations and provide information in response to inquiries about products and services and to handle and resolve complaints.

MAJOR RESPONSIBILITIES

• Learn & understand the Clayton Fixture product portfolio & be prepared to discuss these products & services to your customers, both internal and external.
• Provide excellent customer service and sales support to all co-workers, vendors, customers, contractors and other personnel necessary to fulfill all orders, replacement and other requests, and complaints.
• Work within your defined region or territory to hand all sales order, pull order, and aftermarket project, as assigned. Cross-training in other regions will be required to ensure all coordinators stay up-to-date on any changes or special instructions in each region, for coverage purposes.
• Data entry of orders into ERP system.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Inspect and review projects to monitor compliance with building and safety codes, and local and federal regulations.
• Configure and calculate the price of material based on dimensions of products.
• Interpret and explain architectural drawings to co-workers, vendors and customers.
• Communicate revisions, changes and additions with consultants, clients, suppliers and subcontractors.
• Schedule the project for production required to meet load date and construction deadlines.
• Solicit sales of new or additional services or products.
• Follow up to ensure that appropriate changes were made to resolve customers' problems.
• Input and maintain database information for customers, vendors, and shipping. For example, change of address, using computers and provided software.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Quote for services requested, and arrange for invoicing.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Required to follow all company Safety Rules and Procedures. (including but not limited to PPE)
• Required to maintain consistent and acceptable attendance according to the assigned schedule provided by the manager as well as the Team Member Handbook.
• Meet departmental goals and defined key performance indicators (KPIs).
• Other duties as assigned.

Qualifications

QUALIFICATIONS

• High School diploma or equivalent required.
• AA degree in Construction Technology, or similar, preferred.
• In lieu of the above education, a minimum of 3-5 years’ experience in project coordinator, customer sales, customer service, inside sales, construction technology, kitchen design or similar industry.
• A high-energy positive and self-started attitude required.
• Ability to read, speak, and understand schematic, architectural, machine and shop drawings in English required.
• Basic math skills are required.
• Proficiency in Microsoft office, Smartsheets and SharePoint required.
• Proficiency in AutoCAD software preferred.
• Proficiency in Infor Visual software preferred.

SKILLS/COMPETENCIES

• Excellent communication skills, both verbal and written.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Accuracy - Ability to perform work accurately and thoroughly.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Job Knowledge: Competent in required job skills and knowledge. Displays understanding of how job relates to others. Exhibits ability to learn and apply new skills. Requires minimal supervision. Uses resources effectively.
• Quality of work: Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.
• Teamwork: Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations. Works shifts with minimum tardiness & absenteeism.
• Customer Focus: Meets internal and external customer needs within the resources available.
• Continuous Improvement: Finds incremental ways of improving the way we work.
• Safety & Security: Observes safety & security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly, wears PPE continuously on Shop Floor.
• Possesses the ability to understand and follow instructions.
• Ability to work collaboratively and well with teammates.