What are the responsibilities and job description for the Customer Service Admin position at Chadwell Supply?
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.
We are proud to have been named the National Apartment Association's 2023 Top Employer in the Supplier Category.
Benefits that drive themselves:
The Customer Service Administrator provides assistance to the Customer Service Manager by performing a variety of administrative and reporting tasks and creates and monitors the schedules of the Customer Service Representatives, aligning schedules with departmental, organizational, and business needs.
What you will need:
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We are proud to have been named the National Apartment Association's 2023 Top Employer in the Supplier Category.
Benefits that drive themselves:
- Pay of $18.00 - $19.00 / Hour!
- Full Time, Monday-Friday, 8am-5pm OR 9am-6pm
- Paid Holidays Off and No Weekends!
- We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual
- Complimentary gym access, meal prep services and more!
- Employee Discount Program!
- Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28 Branches across the Country.
- Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, and 2024!
The Customer Service Administrator provides assistance to the Customer Service Manager by performing a variety of administrative and reporting tasks and creates and monitors the schedules of the Customer Service Representatives, aligning schedules with departmental, organizational, and business needs.
What you will need:
- A high school diploma or GED is required
- Process credit and rebills for customers as requested by the Credit department.
- Process price adjustments on posted invoices as requested by the Sales team.
- Monitor the printing and processing of weekly invoices and monthly statements.
- Coordinate, schedule, and invite potential participants to group Lunch and Learn sessions.
- Assist in coordinating the ordering of food for all Lunch and Learns.
- Print and post all weekly reports, including order, call and hold time reports.
- Create break, lunch, and late shift schedules for the Customer Service department.
- Assist in the processing of credit card refunds for unposted returns and coordinate the processing with Accounts Receivable on posted ones.
- Update the calendar and schedule meetings for the Customer Service Manager as requested.
- Scan and monitor all EPA cards for Chadwell Supply and update when needed.
- Monitor the no charge stock item report daily to ensure accuracy.
- Daily, monitor the invoice queue that contains invoices that fail to be posted.
- Print credit card receipts from authorize.net and email when requested
- Excellent communication, organizational and time management skills.
- Excellent interpersonal skills.
- Mathematical and analytical skills.
- Able to perform data entry and extract information on orders.
- Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad
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Salary : $18 - $19
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