What are the responsibilities and job description for the Director of Service position at CHANCORP INC?
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
We are looking for a detail-oriented leader with a highly developed technical aptitude and communication skills in home inspection language and client support. Our Director of Service is keenly astute in reporting language with the ability to maintain consistency of product and service within the department. We are looking for a self-driven, results-driven, teachable team player who thrives in an environment of teaching and motivating. This role demands someone who is not afraid of change or a challenge, is able to lead by example, and does not mind working in the trenches when the need arises. This person will also handle the more difficult and delicate matters with finesse, professionalism and expertise. We want a team player capable of not only developing the programs and systems for inspection processes and Quality Assurance, but also able to teach and coach others to utilize them to their fullest potential.
Job Standards
Primary Objectives
- Teach, lead and motivate team members to achieve operational goals and objectives
- Ensure Inspectors are properly trained and supervised
- Develop, implement and oversee accountability programs and procedures to ensure the team maintains above average standards
- Develop and monitor metrics to ensure quality of inspections, client relations, and realtor relations.
- Handle client concerns that require field intervention; follow through until resolved
- Act as eyes and ears of company with regards to Inspector attitudes and professional health
- Assist with reporting software improvements and upkeep
- Perform inspections as needed to cover gaps and/or emergencies
- Stay abreast with current trends, laws, rules and regulations pertinent to the inspection industry
- Implement updates to procedures when required for legal compliance
Regular Work Activities
- System development, implementation, and management
- Motivate and inspire team members
- Audit team member reports
- On site evaluations of team members
- Assist with reporting software
- Goal setting and accountabilities for department: weekly, monthly, quarterly, annually
- Perform inspections as needed
- Train, develop and coach team members
Management Responsibilities
- Must be self managing
- Monitor ISN to ensure completion and delivery of inspection reports within 24 hours of the inspection.
- Responsible for communicating and leading team members to meet company goals
- Hold weekly team meetings with focus on accountability and team/individual action items (WIG Meetings)
- Report accountability measures to Director of Operations and Director of Growth
- Provide oversight of team members;
- Track team metrics on an ongoing basis
- Maintain a record of team members training needs and completion history
- Train and develop team members
- Assist team members as needed in and out of the field
- 24hr turnaround report-calling on anyone over 29hrs
- Review and approve all NC ride-along forms and reimbursement requests for turn-ins.
- Assist with developing and improving training manuals and tools
- Manage client concern process that require field intervention ensuring company protocols are followed.
- Assist the Director of Growth in marketing and client relations.
- Additional tasks as assigned
Key Skills
- Teachable/coachable
- Strong attention to detail
- Strong verbal communication skills
- Exceptional organizational skills
- Ability to professionally handle development of all team members and train future leadership
- Ability to actively listen and remain calm under pressure in confrontational situations
- Ability to interpret and analyze data
- Concern about doing things the “right way”
Experience / Training
- Licensed to perform all inspection and related services - Preferred
- Inspection experience - Preferred
- Customer service/relations experience - Preferred
- Building experience - Beneficial
- Training experience - Preferred
Salary : $30,000 - $45,000
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