Counter Salesclerk (Roanoke, VA)

Summary/Objective:

The Counter Salesclerk is responsible for all aspects of the front counter sales and customer service within retail stores.

Essential Functions:

• Greet and assist customers: Welcome customers and help them with product inquiries, offering knowledgeable advice on masonry, building materials, tools, and other products.
• Process transactions: Handle customer orders, invoicing, and payments, whether in-store, by phone, or online.
• Provide estimates and quotes: Offer product estimates and quotes based on building plans or a bill of materials.
• Stay informed about inventory: Keep up-to-date with the store's product inventory, hardware, tools, and other building supplies to provide accurate advice and suggest complementary products.
• Restock and check inventory: Assist in maintaining inventory levels by restocking shelves, checking for shortages, and helping with product counts.
• Promote deals and upsell: Inform customers about special deals, discounts, or new products, and encourage additional purchases to increase sales.
• Maintain sales floor: Ensure the sales floor and product displays are organized, clean, and visually appealing to customers.
• Resolve customer issues: Address and resolve customer complaints, returns, or exchanges in a professional manner.
• Collaborate with teams: Work closely with the warehouse team, purchasing department, and management to fulfill orders and ensure smooth store operations.
• Coordinate deliveries: Arrange the efficient and safe delivery of products from the plant to the customer's location.
• Follow safety protocols: Adhere to all safety protocols related to handling building materials and operating equipment like forklifts if required.
• Comply with safety rules: Understand and follow all safety rules set by the company and regulatory agencies and report any potential or current safety issues to the manager and Safety Department immediately.
• Wear PPE: Wear the required personal protective equipment (PPE).
• Follow environmental regulations: Adhere to environmental regulations and clean up any excess material that could cause environmental problems.
• Perform other duties: Carry out other duties as assigned.

Non-Essential Functions:

• Fill in for colleagues and subordinates as needed.
• Volunteer and participate in company events.

JOB SPECIFICATIONS

Work Environment:

• Work time will be split between indoors/office.
• Exposure to dust and fumes/offensive smells in the field.
• Noise level will be low to moderate.

Physical Demands:

• Lift a maximum weight of 100lbs and carry up to 10lbs on occasion
• Frequent bending, stooping and kneeling.
• Occasional/frequent reaching, grabbing, pushing and pulling.
• Sit 6 hours per day, stand 2 hours per day, and walk the other 2 hours per day.

ADDITIONAL QUALIFICATIONS

Experience:

• Three (3) years of related experience and/or training.

Special Skills:

• Creativity and problem-solving skills.
• Prior experience as an Inventory clerk or a similar role.
• Extensive internal and external customer support experience needed
• Good leadership and strategic thinking skills.
• Able to work alone or as a team.
• Customer and Team-Oriented attitude.
• Ability to multitask while working in a fast-paced environment.
• Exceptional time-management and organizational skills.
• Driven and ambitious individual with a strong desire to succeed.

Certifications:

• Valid Driver’s License.

Industry Related Experience or Skills:

• Construction related work experience.
• Knowledge of hardscapes.

Education Required: High School

Preferred Education: Associate degree (A.A.) or equivalent from two-year college or technical school

Bilingual in Spanish Preferred: No