What are the responsibilities and job description for the Medical Patient Services Representative position at Chapa-De Indian Health?
Chapa-De Indian Health invites you to advance your career as a Medical Patient Services Representative. This is your opportunity to join a dynamic healthcare organization with a culture focused on work-life balance, career and educational advancement, and the overall support of employee “well- being”.
Benefit Plan Highlights:
- Employee annual raises when meeting or exceeding job expectations
- Generous employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for eligible dependents
- 17 days PTO per year
- 11 Paid Holidays
- Retirement Plan with up to 6% match
- Life insurance and long term disability coverage
Our Medical Patient Services Representative performs in a dynamic team environment to support our call center and patient service teams. The Medical Patient Service primary focus is to check patients in and out, handle inquiries for both medical and optometry including schedule appointments, verify patient demographics and insurance eligibility, answer questions about services, and other functions pertaining to patient flow.
Medical Patient Services Representative
- Provide a warm welcome to patients and guests
- Deliver excellent customer service through in-person and phone connections
- Schedule patients for care appointments
- Optimize same-day appointment scheduling
- Helping patients be confident & informed with insurance eligibility and documentation needed to ensure a successful care visit
Qualifications:
- High School diploma or equivalent
- Average proficiency using a computer to accomplish work
** Must have received or be willing to receive the COVID - 19 vaccine before date of hire to be considered for employment. This includes booster if eligible.
Preferred Qualifications:
- One year medical office experience
- Knowledge of Medi-Cal, insurance and other resources
- Spanish speaking preferred
About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals by providing convenient access to high quality, compassionate care. We have multidisciplinary health care teams that provide a broad spectrum of services including adult and pediatric primary care, nutrition and health education, women's health services, dental care, orthodontia, mental health and substance abuse counseling, psychiatry, optometry, and pharmacy.
Indian preference will be given to qualified applicants in accordance with the Indian Preference Act.
As an Equal Opportunity Employer, Chapa-De recognizes that our strength lies in our people. We are committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or Local laws. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation.
Post job offer: pre-employment physical, pre-employment drug screen, TB test, proof of COVID-19 vaccination and annual flu shot (during flu season) are required as a condition of employment. Additionally, your authorization to release information for criminal background check is a contingency for an offer of employment.
