Customer Advocate

At Chapman Automotive Group, our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong, lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals supporting Chapman’s vision of exceptional service. This role is a critical component of the customer experience, and we expect the best. The right individual is determined, kind by nature, and always strives for excellence. We are looking for enthusiastic, forward thinking, and compassionate individuals to join our team! If this sounds like you, we encourage you to apply!

What We Offer:

• $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment
• Paid time off and paid holidays after 90 days of employment
• Ongoing training and development
• Low-cost medical, dental and vision insurance
• Company contributions into 401(k)
• Life insurance and disability coverage
• Free snacks, coffee and soda
• Employee/family discounts on vehicle purchases and service
• Employee assistance programs, volunteer opportunities, and more!

Core Responsibilities:

• Facilitate communication between customers and dealership counterparts via email & phone
• Assist customers with scheduling service appointments
• Provide clear, helpful communication to everyone you interact with
• Multitask between speaking with customers and notating customer accounts

Desired Qualifications and Experience:

• 1 years of Customer Service experience REQUIRED
• Experience working in a high volume inbound call center is preferred
• Proficient with software and technology (Dual-Monitor experience preferred)
• Exceptional verbal and written communication skills
• The ability to think from the customer’s perspective and show empathy
• Team oriented with the ability to work independently when required
• Fluent in written and verbal English. Bilingual is a STRONG plus!
• Must pass a pre-employment background check and drug screening

Work Hours & Environment

This is a full time position offering 40 hours per week. Shifts are 8 hours. The Business Development Center is open Monday - Friday 7am - 6pm and Saturday 7:30am - 4pm, with several shifts available. We ask every candidate to have availability to work any of days and times listed above. Schedules will be assigned during training, based on business needs. We are looking for individuals for our AUGUST hiring class. This is an IN-OFFICE position, located at the Chapman Corporate Center in Chandler, AZ.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by email with next steps. If you aren’t selected for the next steps, don’t be discouraged! We’re always looking for new talent, so keep an eye out for the next job posting that meets your skill set.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Chandler, AZ 85226: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)
• In-bound Call Center: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $20