What are the responsibilities and job description for the Specialist, Operations position at Charles Schwab Inc.?
Your Opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to Champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.
What you’ll do:
The goal of Plan Administration is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. A Specialist on the Specialty Services Team will support the day-to-day administration of Qualified Domestic Relations Orders, Death/QDRO Splits and Installments as well as RMDs. Tasks include, but are not limited to:
- Review and manage specialized distribution request volumes in key function areas such as death splits, Qualified Domestic Relations Order (QDRO) Splits, Installments and RMDs
- Assist internal partners, participants, alternate payees and client counsel to resolve issues and answer questions
- Creation of participant level communications
- Work through assigned cases in accordance with service level standards
- Participate in project work, as assigned
NOTE: We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
What you have
Required Qualifications:
- Extreme attention to detail
- Superior crtical & analytical thinking skills
Preferred Qualifications:
- Retirement industry knowledge, ASPPA designation a plus
- In-depth knowledge of regulations and plan design which governs processes such as "Estates, QDROs, Installments and Required Minimum Distributions"
- College degree preferred
- Ability to work collaboratively and communicate effectively and professionally with various departments
- Ability to multi-task in a fast-paced deadline driven environment with minimal errors
- Creative thought process focusing on continuous process improvement
- A passion for in-depth research and issue resolution
- Ability to interpret client and participant needs
- Exceptional written communication, organizational skills
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Salary : $26 - $33