What are the responsibilities and job description for the Restaurant Manager position at Charlestowne Hotels?
The Restaurant Manager must be a hands-on manager, working side by side with the team strengthening teamwork and customer service, creating an amazing visit for every customer. The food and beverage team will be setting the industry standard. Therefore, we are seeking a manager with the ability to lead a great team in a fine dining environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
PRIMARY RESPONSIBILITIES
- Oversee a team of employees including hiring, development, scheduling and training
- Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
- Create a service first work environment
- Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
- Assign service-related tasks to servers
- Ensure dining tables are properly prepared for service
- Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
- Assist with special events as needed.
- Adhere to grooming and appearance standards consistently.
- Understand and communicate products and services available at the hotel.
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to Human Resources
- Ensure team members' uniform is neat and professional and grooming standards have been followed
- Maintain confidentiality of proprietary information; protect company assets
- Anticipate and address guests' service needs
- Thank guests with genuine appreciation
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standard
Job Requirements
Physical Demands :
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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