Server

Are you looking to grow your career while opening and working at the first net-zero energy hotel in the United States?  What about working for an employer that respects your knowledge and entrepreneurial spirit yet provides a framework of guidance and support?

Hotel Marcel, Tapestry Collection by Hilton

Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building is sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, electric car charging stations and much more. The hotel is the first Passive House certified hotel and the first net-zero energy hotel in the United States.

It has165 rooms, a full service restaurant, gallery, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

The restaurant server is to interact with all guest and ensure they have a great experience when dining at the Inn. The server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Qualifications:

• One year of prior food and beverage experience preferred
• Prior guest relations training
• Knowledge of proper food handling
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
• Strong written/verbal communications skills
• Positive upbeat attitude/personality
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Punctuality and reliable attendance are required
• Proper food safety training and certification as described by law
• Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

Physical Demands:

• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
• Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

Primary Principal Responsibilities:

• Greet all customers warmly and with appropriate greetings
• Adhere to grooming and appearance standards
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
• Take guest food and beverage orders accurately
• Knowledge of current menu choices, specialties and menu deviations
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
• Ensuring a memorable dining experience
• Properly open and pour wine tableside
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments
• Maintain confidentiality of proprietary information and protect company assets
• Perform basic cleaning tasks as needed or directed by supervisor
• Filling as need for absent team members
• Assist with special events if needed
• Assist customers with disabilities
• Thank guest with genuine appreciation
• Answer telephone using appropriate etiquette
• Develop and maintain positive working relationship with co-workers and others
• Comply with quality assurance expectations and standards

Secondary Responsibilities:

• Bus tables and assist with processing dirty dishes if necessary
• Assist kitchen with prep work or plating if necessary
• Clean all front of the house areas including windows, light fixtures and entrance as assigned
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned