What are the responsibilities and job description for the Client Service Representative- Veterinary ER and Specialty Hospital position at Charlotte Animal Referral & Emergency?
Customer Service Representative- We offer a fun company culture, excellent benefits and superior patient care
We are a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte NC that offers its employees a fun, supportive work environment, terrific benefits, and opportunities for growth.
The Company: Charlotte Animal Referral & Emergency is a state-of-the-art veterinary facility offering 24/7 emergency care and board-certified specialty care. Board-certified specialty services offered include internal medicine, cardiology, critical care, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, minimally invasive surgical procedures, rapid-scan CT imaging, and high field MRI, in addition to many others.
- We believe in providing exceptional patient care, compassionate client care and treating staff with respect and dedication, and they will commit to continually improve their skills and knowledge to best assist in all aspects of care.
The Position: We’re looking for an experienced CSR, veterinary CSR experience is preferred but not required. The pay rate offered is $18/hr.
- We offer company health insurance, dental insurance, voluntary vision insurance, voluntary short-term disability insurance, $25k group term life insurance, voluntary group term life insurance, 401k with company match, $750 / year CE allowance, $1,500/hr HRA and opportunities for leadership conferences and professional growth.
- We also offer phenomenal employee pet discounts and friends and family discounts!
The Schedule: We are currently seeking applicants for our 1st shift and 2nd shift. We have the following full-time schedules available:
- 7:00 am -3:00 pm
- 3:00 pm - 11:00 pm
**As a 24/7 hospital we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage.
Why Should You Apply?
- Culture, culture, culture!
- Staff wellness is a priority.
- The opportunity to advance your career through continuing education, emotional intelligence, and leadership conferences.
- Tour our practice today! Click here to watch our practice tour video.
Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Excellent written and verbal communication skills.
- Emotional intelligence, self and social awareness
Responsibilities:
- Greet clients and patients as they enter the hospital
- Answer multi-line telephone
- Check patients in as they arrive
- Notify technicians when patients have arrived
- Secure all documents prior to the arrival of patients for scheduled appointments
- Scan and save documents according to protocols
- Other duties as assigned.
The Location: Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach.
Charlotte Animal Referral & Emergency is conveniently located minutes from uptown and is easily accessible from US74.
What are your next steps?
- Our interview process consists of a phone interview, in-person interview and working interview.
- After you submit your application we will email you to schedule a phone interview.
Salary : $18 - $20
