Medication Services Supervisor

Position Summary

The Medication Services Supervisor is responsible for overseeing the daily operations of the outpatient medication services department, ensuring efficiency, compliance, and high-quality care to individuals served. This role provides leadership and support to medical and administrative staff, collaborates with internal and external stakeholders, and plays a key role in optimizing access to care.

Key Responsibilities

• Manage day-to-day functions of the outpatient medication services department, ensuring efficiency, compliance, and high-quality patient services.
• Provide leadership to medication services support personnel.
• Work closely with APRNs, LPNs, and the Chief Medical Officer to optimize workflows.
• Collaborate with prescribers and pharmacies to address medication cost concerns, patient assistance programs, and medication side effects.
• Serve as the primary liaison for patient medication concerns, handling phone messages and coordinating with pharmacies and other providers.
• Ensure documentation accuracy and adherence to agency and regulatory guidelines.
• Provide basic risk assessments and connect patients with appropriate clinical staff when needed.

Benefits

• Dental, vision, health, and life insurance.
• Employee Assistance Program (EAP).
• Employer sponsored contribution to Health Savings Account (HSA), with qualifying insurance plan.
• Paid Time Off (PTO).
• 11 paid holidays.
• 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
• Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligible, and Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.

Minimum Requirements

• High school diploma or equivalent.
• Two (2) years of experience in a multi-practitioner healthcare, behavioral health, or medication services setting.
• Supervisory experience preferred.
• Ability to pass a Level II Background clearance and drug test as per facility and regulatory requirements.
• Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures.
• Strong leadership, organizational, and supervisory skills.
• Excellent verbal and written communication abilities.