Regional Clinic Manager

Come join a team whose purpose and passion are to provide high-quality care and an exceptional experience one patient at a time! To support our continued growth, Charlotte Gastroenterology and Hepatology is seeking an experienced healthcare leader to serve in the role of Regional Clinic Manager for our Ballantyne and Matthews offices. Serving the Charlotte region for more than 40 years, Charlotte Gastroenterology and Hepatology is one of the largest independent physician specialty practices in the region and state. Our forty-three providers include twenty-eight highly skilled, board-certified physicians, offering special expertise in advanced biliary endoscopy, liver disease, and liver transplant. In addition, Charlotte Gastro has fifteen specialty-trained advanced practice providers. Our services are currently offered at ten convenient locations including six clinic locations and four endoscopy procedure centers. Our reputation for providing the highest quality, most compassionate care is unsurpassed in the region. We accomplish this because of the commitment of our providers, managers, and team members to focus on each patient's unique needs and concerns. Our mission is to provide cost-effective, state-of-the-art practice of gastroenterology, hepatology, and research in Charlotte and the surrounding counties. Our goal is to maintain a style of practice in which the needs of patients and referring physicians are met in a timely, caring, and sensitive manner while providing a pleasant surrounding and enjoyable work environment for all. We are looking for a seasoned leader who shares our mission to provide outstanding medical care and exceptional healthcare experience. Position Summary : A key role in the organization, our Regional Managers are responsible for directing and coordinating the day-to-day operations and personnel for the location(s) assigned. The Regional Manager works directly with the Clinic Process Manager and COO to accomplish the goals of the clinic. This position is responsible for following, helping to refine and implement, and maintaining a smooth workflow process in a high-volume clinic with fifteen providers, and staff in two locations. The Regional Manager will ensure that the clinic runs efficiently and that team members, patient, and provider needs are met in a timely and efficient manner. The Regional Manager participates in a regular and systematic evaluation of overall operations resulting in the creation of ideas and plans for improvement in operational efficiency and patient, team member, and provider engagement. The Regional Manager will organize and hold regular clinic meetings to include team leads and team members in all locations. The Regional Manager is a good communicator and coach who sets clear expectations and holds team members accountable to follow CGH processes, protocols, policies, and procedures. The Regional Manager coordinates and collaborates on operations, workflows, and protocols between the various departments, endoscopy facilities, providers, referring offices, and team members to ensure top-level patient care and to promote professional relationships. The Regional Manager must be able to work without direct day-to-day supervision, exercising independent judgment and critical thinking. The Regional Manager must be able to analyze problems and draw upon experience and background knowledge to see that solutions are reached, and assignments are completed. Regular communication and follow-up with supervisors, providers, and team members. This role offers a comprehensive benefits package to our eligible employees : 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3% Discretionary profit-sharing contributions of up to 6% Health insurance Dental insurance Vision insurance Flexible spending accounts Voluntary life insurance Voluntary disability insurance Paid time off Minimum requirements : Bachelors preferred; may consider years and type of experience in place of degree 3 to 5 years of progressive experience managing in a medical practice Clinical license or certification encouraged but not required Knowledge of practice operations, leadership, process improvement, accounting and human resources Previous EHR experience required; EPIC experience highly preferred Proficient in Microsoft Office Suite and Outlook Charlotte Gastro is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender, identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We thank you for your interest in joining the Charlotte Gastroenterology and Hepatology team!