What are the responsibilities and job description for the Fit Specialist position at Charlotte Running Company?
About us
Charlotte Running Company is a locally owned running and walking store focused on customer service.
We are looking for a result-driven retail Fit Specialist to be responsible for all job duties. Fit Specialist duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly greet and service customers and ensure maximum client satisfaction. To be successful as a Fit Specialist, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Fit Specialist are to achieve excellent customer service and satisfaction.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Job Types: Full-time, Part-time
Pay: $12.00 - $17.00 per hour
Expected hours: 12 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Mooresville, NC 28117: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $17