What are the responsibilities and job description for the Opener/ Member Experience Representative position at Charter Fitness?
Charter Fitness® Member Experience Representative
Charter Fitness prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience – for less!
Build a rewarding career while helping others achieve their fitness goals! Charter Fitness exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.
The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.
What we offer:
Free gym membership and employee discounts
Motivating team atmosphere and support system
Significant company growth and advancement opportunities
Responsibilities:
Greet all members
Assist with sale transactions
Convey information to members and/or direct the situation to the appropriate person.
Sign in members accurately
Add and update information in specialized software programs
Keep the front desk area organized and neat
Assist with maintenance of facility
Arrange equipment, weights or mats appropriately
Maintenance and stock restrooms as necessary
Maintain a high level of customer service when greeting members and answer questions knowledgeably
Dress appropriately based on Charter Fitness standards
Member Experience Representative
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