What are the responsibilities and job description for the Call Center Representative position at Charter Oak Health Center Inc?
Description
Position Summary:
A Call Center Specialist is responsible for full range of administrative support in an ambulatory health clinic setting providing duties for triaging phone calls, scheduling appointments, and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met while providing excellent Customer Service.
Knowledge, Skills, and Abilities:
- Bilingual (English and Spanish) Skill Required
- Must possess effective communication skills.
- Demonstrated effective verbal and written communication skills along with proper telephone etiquette.
- Working knowledge of Microsoft Office Software and basic computer skills.
- Must be able to follow and understand instructions and react favorably in all work situations.
- Knowledge of telephone systems.
- Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel.
- Able to efficiently function in fast paced work environment.
Requirements
Professional Experience/Educational:
- High School graduate or equivalent.
- Must have 1–2 years’ work experience in a medical/healthcare environment, physician office, ambulatory clinic, or healthcare call center.
COVID-19 VACCINATION REQUIRMENTS:
COHC requires all new employees to be vaccinated against Covid-19 prior to starting employment with COHC unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.
Salary : $19 - $24