What are the responsibilities and job description for the Bilingual Call Center Service Representative position at ChaseSource?
Bilingual Customer Service Representative – Call Center
Position details:
Position Type: Full Time (Temp-to-Hire)
Salary: $35,360/$17 hourly
Scheduled Shift: Scheduled shift may vary depending on what is available upon hire. The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday CST
Office Location: Houston, TX 77081
About the Role
We are seeking a dedicated and professional Customer Service Representative to join our dynamic call center team. In this role, you will be responsible for handling inbound and outbound calls to collect payments on behalf of clients nationwide. All interactions must be conducted in compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.
This is a fast-paced, high-volume environment requiring sharp multitasking skills, real-time data entry, and excellent communication.
Key Responsibilities
- Manage a high volume of inbound and outbound calls daily
- Accurately collect and process payments
- Maintain detailed and real-time account notes
- Navigate multiple systems and databases simultaneously
- Handle escalated calls with professionalism and effective resolution
- Ensure compliance with FDCPA, HIPAA, and applicable state/local laws
- Uphold company standards and represent the firm with a courteous demeanor
Key Performance Indicators (KPIs)
- Average Call Handle Time
- Accuracy and Speed of Call Notations
- Daily Call Volume Handled
Ideal Candidate Qualifications
- Basic computer proficiency and the ability to learn new systems quickly
- Strong math and data entry skills
- Comfortable switching between multiple programs and systems
- Competitive, resourceful, and results-oriented
- Dependable, punctual, and committed to excellent attendance
- Strong listening and verbal communication skills
- Professional demeanor and high tolerance for stress
- Ability to maintain organization while processing payments
- Knowledge of FDCPA, HIPAA, and collection laws is a plus
- Eligible for licensing in all U.S. states (preferred)
- Experience in call center or collections environment strongly preferred
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Salary : $17,000 - $35,360
