Spa Supervisor

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Provide management of The Spa, effectively scheduling and implementing the spa's resources to support consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. 

Responsibilities

• Scheduling of spa staff to ensure quality guest service and maximization of profits based on business levels.
• Provide input regarding staffing re: interviewing, hiring, training, motivating, and recommendations re: performance evaluations based on staff interactions and observed performance. 
• Communicate both verbally and in writing to provide clear direction to staff.
• Take direction from Director and Manager re: business levels and hotel occupancy and recommend staffing adjustments accordingly. 
• Provide support in fielding guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. 
• Adhere to established budgeting, forecasting, cost and inventory controls. 
• Be available and able to assist in all aspects of front desk and attendant operations as needed based on business needs.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned.

Qualifications

• High School diploma required, Bachelor's Degree preferred.
• Hotel experience preferred.
• Requires organization and flexibility and a problem solving approach to all duties. 
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. 
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error. 
• Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation. 
• Ability to observe performance and detect signs of emergency situations and respond with proper action.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

 

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.