LIFE COACH

Description

Position Data:

Title:      Life Coach 

Grade:   E7A          Exempt Non-Exempt       X

Reports to: Center Director  

Basic Function or Position Summary:

Assist families and individuals toward economic and social self-sufficiency through goal development, individualized support and links to community resources. Hours per week 35: Monday - Friday 9:00am to 5:00pm. Salary $19.32 - $20.32/hourly

Security Clearance:  Lv. 6 V, A, C, R 

Requirements

Position Responsibilities and Specific Duties:

• Coordination and integration of services across all internal and external service providers involved in the customer’s life plans or Family Development Plan
• Incorporate integrated service delivery model while promoting a healthy self-reliance
• Maintain awareness of community resources; make appropriate referrals as needed with follow-up 
• Regularly assess, monitor, and report customer progress toward individual goal and outcome achievement along with the continuums
• Conducts contract specific required screenings and assessments
• Administration of Family Scales/Matrix assessments and reassessments 
• Provides educational and supportive home learning visits
• Delivers Life Skills Training within the home environment and group settings
• Operate from a strength-based model implementing the Family Development philosophy 
• Attend customer agency and service orientations and community events with customers
• Work with families to promote parent involvement in their children’s education to support academic success
• Promote asset-based thinking, including Financial Social Work model though development and implementation of a personal spending plan
• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete and accurate
• Enter all customers into the CAPTAIN and other required data systems.
• Maintain knowledge and complies with regulations, policies, and procedures 
• Maintains confidentiality and complies with the code of ethics.
• Maintains a high level of customer service
• Maintains the condition and appearance of COI facilities and partner facilities
• Maintains the safety and security of COI facilities
• Maintains on-going training logs and fulfills all training requirements per applicable regulations. 
• Participates in the larger team of the agency through committee structures, planning, policy development, and volunteerism
• Serves as Receptionist backup on a limited basis. 
• Providing support in classroom for ratio if necessary
• Attends appropriate in-services/trainings and attend all required meetings
• Job performance incorporates integrated service delivery model while promoting self-sufficiency. 
• Promotes agency mission  
• Other duties as assigned by supervisor

Key Working Relationships:

A. Internal: All Service Managers, Coordinators, and Staff 

B. External: Community Partners, Service Agencies, and Customers  

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: None

Organizational Responsibilities:

• Data collection & reporting as required
• Participation in COI strategic planning, community needs assessment process, and CQI
• Adheres to all policies and procedures
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems 

Knowledge, Skills Required:

• Associate’s Degree in Human Services or Applied Science required, Bachelor’s Degree preferred
• Experience in Case Management, 2 years required. 
• Strong interpersonal, communication, engagement, and customer relations skills.
• Strong computer skills, including word processing, data entry, and spreadsheet in a windows environment
• Goal oriented. 
• Ability to develop and maintain positive relationships with people from various backgrounds
• Bilingual (Spanish) preferred.
• Strong teaming skills
• Continuous professional development expected 

Special Requirements:

• Ability to lift up to 50 pounds with or without reasonable accommodation 
• Valid Driver’s license and reliable transportation 
• Ability to travel throughout the county
• Flexible in work schedule
• Mandate reporter
• Must be able to provide consistent even tempered customer service at all times
• Obtain Financial Social Work (FSW) training within 6 months of employment 
• Completes all OCFS requirements.  
• Works compassionately with a diverse population.
• Experience navigating community programs. 

Salary : $19 - $20