Medical Informatics Director

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs.  Benefits available include health insurance (medical/dental/vision), up to 160 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more!  We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Medical Informatics Director provides leadership and direction for administrative and clinical operations throughout the organization with a focus on technology solutions and application.  The Medical Informatics Director works with the Chief Medical Officer to ensure that the highest degree of quality care is maintained. As a member of the management team, the Medical Informatics Director contributes to the successful achievement of the organization’s mission and strategic initiatives by assisting in the leadership, oversight, evaluation and direction for the medical informatics program through planning, organizing and directing the various functions in coordination with the Chief Information Officer and Information Technology (IT) team. As a practicing Physician, provides medical care to all age groups in accordance with the State of Washington Department of Licensing and professional scope of practice and applies diagnostic and therapeutic medical services to patients, while making reasonable and sound medical assessments and treatment plans.

Knowledge, Skills & Abilities

• Reads, speaks, understands, and writes proficiently in English.
• Effectively communicates orally and in writing.
• Represents the organization in a professional and effective manner to the community.
• Works independently and is self-directed.
• Supports, motivates, and sustains a team-oriented culture.
• Sets a good example and foster a culture of respectful communication and team growth.
• Provides operational and project management leadership across the organization.
• Articulates organizational vision and implements organizational strategic initiatives.
• Demonstrates excellent financial skills in budgeting and handling revenues and expenses.
• Exercises sound judgment, tact and diplomacy.
• Evaluates and effectively addresses highly complex issues and problems.
• Delegates work sets expectations and monitors activities of subordinate staff appropriately.
• Applies skills in employee relations: recruiting, onboarding, coaching, terminations, etc.
• Organizes, priorities, and coordinates multiple activities and tasks.
• Works with initiative, energy, and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Problem solves with creativity and ingenuity.
• Knowledge of medical billing and insurance.
• Proficiency in the use of Microsoft Office applications; Word, Excel, Outlook, and PowerPoint,

Preferred:

• Bilingual skills.

Education

• Doctor of Medicine (MD)/Doctor of Osteopathy (DO) from an accredited School of Medicine
• Completion of an accredited residency program in area of practice (e.g., family medicine, internal medicine, or pediatrics).

Preferred:

• Education and training in medical informatics.

Experience

• Supervisory experience over mid-level/department managers with evidence of leading complex change within an organization.
• Healthcare information systems expertise and leadership, including 3 years of experience in electronic health record optimization.
• 3 years of successful collaboration with executive and physician colleagues,
• Familiarity with community health centers, medical/dental practices, or other healthcare settings.
• 5 years’ experience as practicing clinician.
• Experience in primary care, multi-site, multi-provider medical practice.
• Quality improvement/assurance experience in a primary care, multi-site setting.
• Experience with project management and change management.

Preferred:

• Familiarity with federally qualified health centers or FQHC.
• Working in a not-for-profit healthcare organization.
• Working with low income, multi-ethnic populations.

Credentials

• Physician license (MD/DO) with the State of Washington.
• Board eligible/Board certified by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) in Family Practice, Internal Medicine or Pediatrics. Board certification - must be obtained within one year from date of hire.
• DEA controlled substances registration.
• Basic Life Support for Healthcare Providers (CPR/AED) certification
• Successful completion of CHC’s credentialing/privileging review upon hire and recredentialing as appropriate.

Other

• Driver's license with the State of Washington.
• Motor vehicle insurance liability policy, a certificate of deposit, or a liability bond to the required limits.

Job Specific Functions/Performance:

Job Specific Functions/Performance: General (50%)

1. Strategy – Works collaboratively with members of the Executive Leadership Team to assure achievement of business and strategic goals, objectives, and initiatives of the organization.
2. Data Analysis - Reviews, analyzes, and evaluates financial and statistical information and productivity reports. Prepares and distributes data and/or reports and presentations to appropriate recipients and audiences.
3. Budget - Works with Executive Leadership, IT and Medical Leadership to develop budgets and ensure they are used as an effective management tool.
4. Leadership - Provides leadership and supervision to the EHR Champions and works collaboratively with the Chief Information Officer and IT leadership to improve services provided by health informatics staff. Leads appropriate meetings, teams, committees, and work groups.
5. Process Improvement - Works collaboratively with the Clinical Directors, Medical Operations Director, Practice Managers, Chief Medical Officer, and Chief Operating Officer to monitor and improve processes and outcomes of care.
6. Policies/Procedures/ Forms – Assists in the development, implementation and review
   of policies and procedures and forms related to areas of responsibility.
7. Attendance - Adheres to attendance standards in order to perform the job functions of this role

Job Specific Functions/Performance: Clinical - Provider (50%)

1. Operational - Responsible for working with the CMO and department leadership on supporting the organization in the implementation of clinical systems that assist physicians, all other clinicians and clinical support staff in the delivery of clinical services. Serves as the physician champion and physician leader for all major clinical information and informatics efforts.
2. Informatics - Works with IT teams in the customization, implementation, management, evaluation, and continuous improvement of clinical information systems. Serves as an advocate of patients, clinical staff, administration, senior leadership and the IT teams in promoting the safe and effective use of information technology in all clinical settings. Works educating physicians in the use of new and existing clinical systems.
3. Quality Improvement - Accountable for the execution of the Quality Improvement initiatives. Assesses information and knowledge needs of health care professionals and patients. Characterizes, evaluates, and refines clinical processes.
4. Provides education and guidance to providers on payment models based on quality. Assists in efforts to
   ensure accuracy in coding and compliance
5. Population Health – Collaborates with the Population Health Director and IT team to develop and support data collection, best practices, reporting functions, decision support tools, collaboration with external partners and other functions of the Population Health program.
6. Patient Care - Performs all duties and responsibilities contained in the job description for a Physician.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.