Corporate Quality and Performance Manager

About the Job

The Corporate Manager of Quality and Performance is a senior member of CHD’s Organizational Excellence team. They play a pivotal role in overseeing and advancing quality improvement initiatives across the organization. The Manager creates a culture of continuous quality improvement, innovation, and organizational practice transformation that enhances outcomes and improves the quality of care to those we serve.

They collaborate with the Vice President, division and program leadership in the application of accreditation standards, collection and use of valid and reliable data and use of standard performance improvement methods to measure and improve program performance and the quality of client services and safety across the organization

Essential Responsibilities

• Serves as a quality improvement subject matter expert and provides guidance to programs and departments to meet critical performance metrics.
• Through collaboration with clinical and administrative leaders, the Manager ensures the execution of quality improvement projects including metrics data definitions, sources, use of appropriate tools and development and tracking of documented improvement plans.
• Conducts and oversee thorough audits and reviews of department, program, and agency practices, offering insightful recommendations to enhance process efficiency and the overall quality of services provided.
• Engages with program directors to improve agency-wide systems through follow up on audit findings, to assist program directors with data analysis and the generation of performance improvement plans as well as regular, timely, performance reporting as mutually defined with the agency's program leaders.
• Provides structure and direction for performance improvement activities and meets with division Continuous Quality Improvement teams. 
• Provides members training in proper data collection, analysis, action planning and trending of performance metrics data. Supports programs in developing, implementation of quality initiative and analyzing data to inform strategic and programmatic decisions.
• Ensures the auditing, analysis and reporting of the quality of clinical and medical records, incident trends, consumer and stakeholder satisfaction and other areas as identified in discussion with the Vice President.
• Assists with policy/procedure development and review based on changes in accreditation standards and other oversight entities.
• Acts as the lead/accreditation lead, providing specialized technical assistance regarding the accreditation standards and processes, executes a continuous accreditation readiness plan, maintains required communications with accrediting body and leads the organization in reaccrediation preparatory processes.
• Maintains data integrity of these strategically important metrics with regular presentation and communication of the data collected to executive leadership.
• Investigates incidents, individual complaints, care issues, and generates of investigatory reports to include recommended actions and ensures tracking of action items and collection of back up documentation based on issues that arise from investigation findings.
• Provide supervision and mentoring to staff as assigned.

Education

Required: Bachelor’s degree in Health Science, Data Science, Public Health/Policy, Business, or related field from four-year College or university plus three years of experience in quality and performance improvement.

Preferred: Master’s degree in Health Science, Data Science, Public Health/Policy, Business, or related field plus three years of experience in quality and performance improvement.

Qualifications

• Experience in project management
• Strong problem-solving skills with the ability to develop effective solutions.
• Project development, management, and implementation experience.
• Proficiency in Office 365 application suite including Excel, Word, PowerPoint, and Outlook
• Outstanding skills in data collection, analysis, interpretation and presentation
• Exceptional attention to detail with effective time management and organizational skills.
• Excellent written and verbal communication skills in English, including the ability to convey complex information clearly and concisely.
• Proficient in data analysis and interpretation to drive evidence-based decision-making.
• Strong knowledge of quality improvement methodologies, tools, and techniques.
• Highly effective at independent problem-solving
• Demonstrates good judgment in decision-making
• Resolves issues independently and but seeks assistance and support as needed
• Must be able to manage multiple competing demands and priorities, work both independently and in teams.
• Completes assigned duties and responsibilities in an accurate, timely and efficient manner
• Sound understanding of performance improvement concepts, models and implementation in the healthcare setting
• Strong interpersonal skills. Ability to work collaboratively with staff at all levels and across all departments and programs
• Ability to conceptualize, plan, coordinate, facilitate, successfully execute, and complete projects in a timely and efficient manner.  
• Must be a consummate team participant.  

Salary is dependent upon education and professional experience.

Take advantage of a competitive compensation package that includes phenomenal benefits like, Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

Center for Human Development, Inc. is an Equal Opportunity Employer