ICTS Computer Technician

Chelmsford Public Schools is now accepting applications for the following vacancy. The District reserves the right to change this vacancy or not fill this vacancy based on further staffing changes, enrollment, or budget. Position: ICTS Computer Technician Location: Chelmsford Public Schools Description: Provide technical assistance district wide. Responsibilities: The computer technician performs computer and peripheral diagnostics and repairs. Daily responsibilities include, but are not limited to, computer repair, installation, configuration, imaging, assembly of computers, monitors and other peripherals, pull/rewire cables as needed for new installations, troubleshooting and make repairs as needed, and serve as a technical resource in assisting users to resolve problems with equipment. The technician is expected to provide outstanding customer service, and approach all tasks with enthusiasm and the desire to solve problems. The technician will assist all users with technology related problems, and respond to user requests in a quick, friendly, professional, and efficient manner. Qualifications: •Work experience in technology or customer service field •Knowledge of computer hardware •Experience with Google applications •Windows, Mac, Chrome, Android and iOS knowledge •Ability to repair/replace parts on most makes/models of devices or ability to learn device repair •Experience with software installation, configuration, and troubleshooting •Experience with cloud-based applications like Office 365 and Google •Configure devices for staff and student use •Ability to troubleshoot connectivity issues, and work with the network team to solve problems •Ability to research for solutions to problems that are not easily solved •Ability to change ink and toner and perform some small repairs to printers •Certification or training in Google Management highly preferred •Work independently and as part of a team •Escalate technology issues beyond the technician scope to the proper technology team member •Promote and develop a friendly technology environment in cooperation with the end user •Deliver superior customer service to end users •Assist end users with one to one training and advice about technology use •Dependability and punctuality required •Ability to lift minimum of 75 pounds •Be physically and emotionally capable of carrying-out responsibilities and duties in a busy environment •This position requires physical activity such as lifting, standing, walking, reaching, bending, twisting, and hand/wrist movement •Ability to read routine and complex documents and to use a computer •Perform all other duties as assigned by ICTS Service Manager or Network Administrator and the Director of ICTS