Information Technology Support, Lead Specialist

Req ID: 36380

Summary

Information Technology Support, Lead Specialist

Hurlburt Field, FL

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions is seeking a detail-oriented and proactive Information Technology Support, Lead Specialist to provide advanced technical support and documentation maintenance for the C2WSPTT program. This role plays a critical part in ensuring the reliability, accuracy, and performance of the software and training materials, while also supporting help desk activities and customer service efforts both on-site and remotely.

Responsibilities

• Maintain and update the vSphere virtual machine (VM) test suites to support ongoing software development and testing efforts
• Conduct thorough testing of C2WSPTT software revisions to identify bugs and functionality issues
• Document and report all issues and bugs using JIRA or other issue-tracking systems
• Maintain and regularly update C2WSPTT technical documentation, including the Software User's Manual, Software Installation Guide, and Test Procedures
• Support the creation and maintenance of all contract-required deliverables, including Monthly Status Reports, Trip Reports, training agendas, materials, and system updates
• Deliver end-user training both on-site and off-site, ensuring comprehensive coverage of system functionality and changes
• Assist with help desk activities by responding to calls and emails related to system issues, user support, and troubleshooting
• Collaborate with developers, testers, and program managers to ensure high-quality software and support outcomes
• May require Temporary Duty (TDY) travel approximately 25% of the time
• Other duties as assigned

Qualifications

• Bachelor's Degree and 12 years of relevant experience OR
• Associate's Degree and 14 years of relevant experience OR
• High School Degree and 16 years of relevant experience
• Relevant experience to include:
• Experience providing IT support, software testing, or technical documentation
• Experience working with vSphere and virtual environments
• Experience supporting DoD programs preferred Familiarity with DoD cybersecurity frameworks and compliance standards (e.g., NIST, RMF, STIGs)
• Security required
• Active Top Secret clearance

Knowledge, Skills, and Abilities:

• Excellent communication skills with the ability to collaborate across technical teams and stakeholders
• Proficiency with JIRA or similar issue-tracking software
• Strong documentation and technical writing skills
• Ability to conduct training and communicate effectively with end users
• Ability to think critically and solve complex issues
• Ability to work with other teams and stakeholders to ensure mission success
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Proven technical troubleshooting experience with hardware, software, and connectivity in secure environments
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
• Ability to travel CONUS and OCONUS as required.
• Ability to obtain and maintain OCONUS travel documentation.
• Ability to work nights, weekend, and holidays as required.
• Ability to maintain and keep a secret security clearance.
• Ability to obtain and maintain USAF CAC
• Ability to work independently and yet be effective within a team setting

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.