Business Gifts Manager

Cherry Republic is seeking a Business Gifts Manager for our downtown Traverse City Sales Loft on Front Street. Our ideal candidate is self-driven, motivated and responsible for the complete oversight of our Mail Order / Internet staff.

People Management Requirements:

• Managing people and day-to-day operational activities and providing exceptional service to our internal and external customers.

• Coordinating sales and marketing efforts to engage our customers and grow the department.

• Work on projects to create continuous operational improvements.

External customers.

Essential Responsibilities:

• Manage the Business Gifts department for the company.

• Oversee the daily activities of the Business Gifts Department.

• Guarantee our customers have a great experience every time.

• Manage the end-to-end order process from quotes through order fulfillment and delivery.

• Hire Business Gifts Ambassadors in collaboration with the other Direct Sales hiring managers.

• Mentor and coach staff.

• Take responsibility for the effectiveness of Business Gifts Ambassadors Training.

• Build customer relationships by getting the guest what they want and delivering on expectations.

• Manage lead generation and responsive follow-ups in line with service metrics.

• Collect, interpret, and communicate customer data for strategic planning.

• Manage continuous improvement projects.

• Creation and maintenance of budgets in accordance with sales and projections.

• Audit marketing materials to ensure messages and content are accurate.

Necessary Skills:

• Ability to stay organized and prioritize tasks.

• Successful experience leading sales teams during high-volume holiday seasons; larger teams during peak periods.

• Experience using technical software / CRM systems/ ERP systems.

• Excellent written and verbal communication skills; strong interpersonal skills.

• Ability to convey daily and weekly expectations of staff and management.

• Act as a change agent with ability to drive quality and efficient processes.

• Ability to lead, coach, and address employee issues.

• Proficient use of personal computers, internet, Microsoft Office Suite. Technically Savvy.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Traverse City, MI 49684: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have 2-4 years of proven inside sales experience that included management responsibilities?
• Are you comfortable working within an office setting?

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office & Google: 1 year (Preferred)

Work Location: One location