What are the responsibilities and job description for the Account Manager position at Chesapeake Fire Protection?
Div. 134 - Odenton, Maryland
Summary
Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Associate or bachelor’s degree in business, communications, or a related field preferred; 1-3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.
Computer Skills
Microsoft Office, Word and Excel.
Physical Demands
Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Company Overview
Chesapeake Sprinkler Company was originally founded in 1978 as a small family owned business to serve the fire protection needs of the Baltimore and Washington DC areas. We offer all services necessary to address your fire protection needs - new construction, tenant improvements, service, repairs and preventative maintenance inspections.
With our extensive experience, knowledge of the latest technologies and or first-class fabrication facility we will meet your fire protection needs. Our highly qualified, experienced and NICET certified staff will provide the most efficient solutions for your fire protection requirements.
Chesapeake Sprinkler Company became a Century Fire Protection Company in 2022 further expanding our resources, capacity, and skills to serve our clients.
What's In It For You
We believe our people are our biggest asset and as such, we offer the following:
Summary
Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
- Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
- Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
- Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
- Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
- Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
- Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
- Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.
Associate or bachelor’s degree in business, communications, or a related field preferred; 1-3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.
Computer Skills
Microsoft Office, Word and Excel.
Physical Demands
Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Company Overview
Chesapeake Sprinkler Company was originally founded in 1978 as a small family owned business to serve the fire protection needs of the Baltimore and Washington DC areas. We offer all services necessary to address your fire protection needs - new construction, tenant improvements, service, repairs and preventative maintenance inspections.
With our extensive experience, knowledge of the latest technologies and or first-class fabrication facility we will meet your fire protection needs. Our highly qualified, experienced and NICET certified staff will provide the most efficient solutions for your fire protection requirements.
Chesapeake Sprinkler Company became a Century Fire Protection Company in 2022 further expanding our resources, capacity, and skills to serve our clients.
What's In It For You
We believe our people are our biggest asset and as such, we offer the following:
- Competitive Pay
- Medical
- Dental
- Vision
- Voluntary Life Insurance, Short-term & Long-term Disability
- Flexible Spending Account
- Paid Time Off
- 6 Paid Holidays
- 401(K) with Company Match
- Company issued Tablet
- Company Paid Training and Certifications