Financial Aid Counselor

Reporting to the Director of Financial Aid, this position may involve interaction and collaboration with student accounts, admissions, students, alumni, faculty, and other college constituents. The Processor must be professional, have strong communication and problem-solving skills, and provide processing outputs that are timely and accurate. The Counselor will work collaboratively within a unit devoted to superior student service, financial literacy, and the mission of the College.

The Counselor is also responsible for awarding all aspects of federal, state, and institutional financial aid and maintaining current knowledge of all Title IV regulations.

When necessary, this person may serve as a ‘backup’ for our office assistant and provide front desk coverage.

• Excellent customer relations and listening skills; ability to exercise tact and discretion
• Demonstrated problem-solving skills
• Demonstrated time management, organizational, and planning skills
• Use resources effectively and appropriately to avoid and resolve potential issues
• Demonstrated experience delivering accurate and courteous service in a fast-paced and demanding environment
• Must be flexible, a team player, have cultural sensitivity, and demonstrate initiative
• Ability to manage multiple priorities in a fast-paced and time-sensitive environment and the ability to adapt to changing and competing priorities
• Ability to work within the scope of Title IV and FERPA regulations
• Knowledge of PA State Grant and other special programs
• Proficiency with all Microsoft Office Suite software as well as knowledge of Powerfaids/Jenzabar/Infomaker
• Ability to educate students and families on their financial and registration records inquiries
• Ability to work independently and efficiently

MINIMUM QUALIFICATIONS: (Education/Training and Experience Required

• Bachelor’s degree
• 1-2 year’s experience in a student financial aid office
• Experience working with complex regulations and policies
• Must be in good standing in all Federal Title IV programs
• Experience with Powerfaids

• Meet with students and families to analyze and assess needs relating to financial aid. Work to bring concerns to closure and advise students of various implications of changes.
• Awards and processes financial aid for a designated population, undergraduate, graduate, and accelerated students
• Verifies student awards in designated population and otherwise audits and completes those files
• Assist students in the notification and completion of missing financial aid requirements and aid acceptance
• Assists in the processing of federal and educational loan applications
• Administration of Pennsylvania State Grant and Special programs
• Remain current with federal, state, and institutional financial aid regulations
• Maintain highly sensitive, confidential, accurate, academic and financial information on all student records in accordance with directives from FERPA guidelines
• Coordinate FA information on chc.edu website and myCHC student portal
• Participate in on-campus and/or virtual events
• Assist director with the creation and maintenance of department reports including Powerfaids, Infomaker, and Access reports
• Manage the Federal Work Study program by verifying student eligibility, employment documents, and timesheets
• Attends College Events as needed, including admissions open houses, position will require occasional evening/weekend event coverage.
• Other duties as assigned

In accordance with updated guidance from the Philadelphia Department of Public Health, Chestnut Hill College has dropped its vaccine mandate effective for the Fall 2023 semester. However, the College and the CDC both strongly encourage full COVID vaccination and boosters, including the bivalent booster, for eligible members of our community.

Interested candidates should send a cover letter, and resume to Jobs@chc.edu. No phone calls, please.

Chestnut Hill College is an employer committed to a culture of diversity, equity, and inclusion as a core value. To foster an inclusive community and support our diverse student body, we embrace equal access and welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups historically underrepresented in higher education. We are committed to increasing the diversity of the college community and the curriculum.