What are the responsibilities and job description for the Associate Director, UX Research position at Chewy?
About Chewy : Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.
Role Overview : As an
Associate Director, UX Research , you'll own research vision that crafts Chewy's next-generation products and services. You'll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.
What You'll Do : Lead Strategic Research :
Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology.Drive Innovation :
Influence key product investments and strategies that deliver long-term value for customers.Team Leadership :
Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation.Standardize Research Practices :
Champion consistency and cohesion in UX research across Chewy's products and services.Build Talent :
Recruit, develop, and retain UX research professionals while maintaining high quality standards.What You'll Need :
Experience :
8 years in UX Research with 3 years of leadership experience in fast-paced, high-growth environments.Leadership :
Leading anddeveloping teams across multiple products, with a track record of motivating talent and delivering results.Strategic Vision :
Ability to set direction and build repeatable, balanced processes for long-term success.Research Expertise :
Strong understanding of UX research methodologies, User-Centered Design, and both qualitative / quantitative research.Cross-Functional Collaboration :
Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals.Communication :
Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights.Education :
Bachelor's degree in research, HCI, or a related field (or equivalent experience).Travel :
Occasional travel required.Why Chewy?Join a forward-thinking team that's reshaping pet parents and partners everywhere. You'll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.
Hub Locations & Work Arrangement :
Hub Locations : Bellevue, WA or Boston, MAHybrid Model :
2 days in hub location per weekRemote :
This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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