Bus Controller

POSITION SUMMARY

Monitors buses along the service routes. Facilitates and supervises communications, coordinates the restoration of service for buses and appropriate personnel, keeps the public informed of any service disruptions. Assists Control Center Managers in providing timely, accurate, and consistent information to Authority personnel. Performs observations of line service issues to gather information used in validating data in CleverCAD and recommending process improvements for Bus Operators and Bus Service Management.

Qualificatio

nsPRIMARY RESPONSIBILITI

• ESCoordinates activities with police departments, fire departments, public utilities, outside agencies and departments within the Authority to utilize its services to restore service operations in a safe, timely and efficient manne
• r.Recommends and advises Authority management of enhancements in processes and procedures that assist in the strategic management of Headway, Big Gap and Bus Bunching issue
• s.Develops the most efficient solutions to bus bunching, big gaps and headway action to Bus Operators remotely via CleverCA
• D.Identifies all routes with real-time service reliability problem
• s.Communicates with bus service managers to effectively deploy resource
• s.Directs Bus Operators via CleverCAD with route and direction change
• s.Assist Bus Operators in troubleshooting techniques and correcting defects and notifies appropriate personnel to also assist with the correction of defects or assist in removal of equipment when necessary. Utilizes CleverCAD and Maintenance Management Information System (MMIS
• ).Maintains logs, delay sheets, and prepares other required documents. Must be able to operate a computer terminal to input or retrieve pertinent dat
• a.Performs other duties as assigne

d.SUPERVISORY RESPONSIBILITI

ESReporting to this position may include the following job

s:Job Tit

leCHALLENG

• ESMust be able to handle multiple tasks simultaneousl

y.EDUCATION/EXPERIENCE REQUIREMEN

• TSOne (1) year of CTA Bus Operations experience in a capacity as a Bus Supervisor / Instructor, or one (1) year of CTA Bus Operations experience as a Pool Bus Supervisor / Pool Bus Instructor, five (5) years of CTA Bus Operations experience as a Bus Operator or five (5) years of external experience in Bus Operations in a Bus Supervisory rol
• e.Bachelor’s degree in Transportation or a related field preferre
• d.Required to submit and pass drug and alcohol testin
• g.Required to pass certification/re-certification test(s
• ).Required to pass Incident Command trainin

gsPHYSICAL REQUIREMEN

• TSRequires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machiner

y.KNOWLEDGE, SKILLS, AND ABILITI

• ESDetailed knowledge of computers to input and retrieve pertinent dat
• a.Detailed knowledge of the characteristics of the various types of revenue equipmen
• t.Detailed knowledge of restoration techniques and city boundarie
• s.Detailed knowledge of bus and rail operation
• s.Detailed knowledge of troubleshooting and restoration of service technique
• s.Working knowledge of the bus routes and street patterns, operating regulations, and scheduling technique
• s.Working knowledge of the Authority’s fare structur
• e.General knowledge of bus operations equipmen
• t.Good verbal and written communication skills suitable for providing clear and concise radio communication and public address announcement
• s.Ability able to write and express oneself in a clear, logical, and comprehensive manne
• r.Ability to document occurrences or events in a chronological orde
• r.Ability to develop and maintain effective working relationships with Authority personnel and outside agencie
• s.Ability to read and interpret all scheduling related materia

l.WORKING CONDITIO

• NSGeneral office environmen
• t.Works various days and hours as assigne
• d.Must be available to respond to calls or email inquiries outside regular work hour

s.EQUIPMENT, TOOLS, AND MATERIALS UTILIZ

• EDStandard office equipmen
• t.Personal computer and related Control Center software and equipmen