What are the responsibilities and job description for the Assistant Director of Drive-Thru position at Chick-fil-A | Belterra Village?
Vision:
The Assistant Director of Drive-thru is a restaurant leader who is focused on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved Team Member skills in Recipe for Service and 2nd Mile Service in the Drive-thru
Roles & Responsibilities:
- Set team goals, share the score visually, and celebrate the wins.
- Serve as a subject matter expert for hospitality and service.
- Develop and implement a hospitality plan.
- Identify and implement signature service offerings that go the 2nd Mile.
- Model hospitality with Team Members and Guests.
- Celebrate Team members' successes in delivering hospitality & excellent service.
- Partner with Training and Operations Directors to ensure Team Members are trained on service requirements.
- Coaches team members daily on the Recipe for Service and 2nd Mile Service.
- Creates a daily focus on goals and specific hospitality behaviors.
- Review service processes with Operator and Leadership Team.
- Measure Restaurant CEM and Cares performance to identify areas of opportunity for continuous improvement and share with the team.
- Train team members on Guest Recovery Model.
- Responsible for addressing and responding to Cares comments within 24hours.
- Hold quarterly Hospitality Training.
Benefits:
- Health Insurance
- Dental/Vision Insurance
- Life Insurance
- 401K (4% Match)
- Gym Membership
- Phone Discount
- Free Food
REQUIREMENTS
- Previous leadership experience preferred
- Adaptable and dependable
- Service-oriented mindset
- Coachable attitude
- Attention to detail
- Flexible to work a changing schedule (evenings and mornings)
- Available to work weekends
- Associates or Bachelors Degree a plus
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.