What are the responsibilities and job description for the Assistant Drive Thru Director position at Chick-fil-A | Mendocino Avenue?
The ideal, Assistant Drive Thru Director, candidate will have a minimum of two years Quick Service Restaurant/Drive Thru Management experience. This individual will lead the charge to ensure every guest who encounters our Drive Thru receives a REMARKABLE experience, as well as embody and communicate Core Values & Culture of the business while executing the Brand Strategy and Fundamental Purpose.
Core Responsibilities:
- Embody and communicate Core Values of the Business while executing the Bridge Business Strategy and Fundamental Purpose
- Ensure every guest who encounters our Drive Thru receives a REMARKABLE experience
- Coach, Invest-in & Develop Drive Thru Team Leaders
- Ensure Coaching, Debriefing and Development of all Drive Thru Team Members
- Ensure application of Peer to Peer Conflict Model, Driving REMARKABLE Performance Engagement Model and Daily S.M.A.R.T Goals
Business Oversight Responsibilities:
- Ensure Drive Thru utilizes LEAN practices to ensure efficiency, & productivity
- Ensure proper Drive Thru shift coordination, coaching and debriefing
- Ensure & coordinate with Training Director the proper initial, recurring & remedial training of Drive Thru Team Members
- Maintain cleanliness and repair of Drive Thru environment/equipment following a daily, weekly, monthly, quarterly & annual calendar
- Ensure workplace (Labor, OSHA, & Food) Safety Compliance
- Ensure ordering and receipt of all necessary Drive Thru equipment/resources
- Ensure Drive Thru Price Points, POS and rollouts are updated
- Ensure & implement resources available for Mobile Drive Thru
- Collaborate with Assistant FOH Director to ensure the Team Playbook is optimized
- Coordinate with Finance Director all cash management practices
- Create schedules and maximize productivity for Drive Thru Team
- Assist in hiring process and decisions, disciplinary conversations
- Other duties as assigned
REQUIREMENTS
- 2 Years Quick Service Restaurant/Drive Thru Management Experience
- Bi-lingual (English/Spanish) Preferred
- Flexible schedule to work days, nights and weekends (Sundays off)
- Must be 18 Years of Age
We strive to Create Raving Fans, Develop Impactful Leaders and Invest in the Lives of all we encounter while being faithful Stewards of all that entrusted to us.
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
