What are the responsibilities and job description for the High School Team Member position at Chick-fil-A Sand Springs?
Role Summary:
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
General Responsibilities:
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
- Deliver portions that are correct and meet all weight and presentation expectations.
- Execute FIFO (First In, First Out) model is being followed.
- Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Show up on time, have a great attitude, and work hard for your entire shift.
- Constantly improve yourself by finding ways to do your work better and faster.
- Proactively pursue the certification process and look for opportunities to be cross-trained.
- Be responsible to fill your shift if you are not able to work.
- Ensure your appearance is in compliance with the Handbook
- Be a team player
- Display good stewardship and a sense of ownership for the business
- Back of the House (BOH) -- Use a holding and timing system and batch numbering on holding pans and in the chute system.
- BOH -- Track waste and store it according to the procedure.
Requirements:
- Available to work a minimum of # hours per week
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
- Can close 3 total nights a week, year-round. (2 nights from M-Th, and 1 night on either Friday or Saturday).
Skills:
- Outgoing and fun
- Great attitude
- Hard-working
- Dependable
- Honest
- Demonstrate leadership attributes
- Team-player
- Positive attitude & role model
- Responsive to team’s needs
- Takes initiative
- Works to serve others
- Motivated to grow and to learn
- Great verbal communicator
- Outgoing/friendly/patient
- A desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline
- Able to lift 40 - 60 pounds on a consistent basis
Benefits:
- Flexible schedule
- Employee discount
- Qualify for free college after the first 30 days of employment (must work a minimum of 20hrs a week).
Salary : $10