What are the responsibilities and job description for the Director of Operations position at Chick-fil-A Terrell?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
We are seeking a dedicated and experienced Director of Operations to lead the day-to-day management and long-term success of our independently owned and operated quick service restaurant in Dallas, Texas. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.
Key Responsibilities:
- Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
- Hire, train, and develop team members to create a positive, high-performance work environment
- Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals
- Ensure compliance with local health regulations, safety standards, and brand guidelines
- Maintain scheduling, shift coverage, and labor efficiency based on business needs
- Handle guest concerns professionally to maintain strong community relationships
- Work directly with ownership on business strategy, budgeting, and future growth opportunities
- Implement systems and best practices to improve service consistency and operational efficiency
- Lead with a “working manager” mindset—supporting the team on the floor as needed
Qualifications:
- 3 years of quick service or fast casual restaurant management experience
- Strong leadership and team-building skills
- Proven ability to manage operations and control costs
- Excellent communication, time management, and problem-solving abilities
- Knowledge of food safety, labor laws, and local health codes
- Comfortable working flexible hours, including weekends and holidays
- Passion for hospitality and a strong customer-service mindset
Benefits:
- Competitive salary based on experience
- Performance-based bonuses
- Paid time off
- Employee meals and discounts
- Direct influence on business decisions and workplace culture
Salary : $18 - $30
Director of Operations
SBM Management Services, LP -
Dallas, TX
