What are the responsibilities and job description for the Hospitality Team Leader position at Chick-fil-A?
Chick-fil-A Hospitality Team Leader
Lead Something Remarkable at Chick-fil-A Tenleytown! We're seeking passionate Hospitality Team Leaders who want to elevate our guest experience while developing crucial leadership skills. This isn't just a management position — it's your opportunity to inspire a team, drive operational excellence, and create "REMARK" able moments that turn first-time visitors into lifelong fans.
Why This Role Matters:
As a Hospitality Team Leader, you'll ensure all front operations run smoothly while overseeing hospitality, speed of service, accuracy, and food safety on the front line. Through your leadership, you'll help transform everyday dining into extraordinary experiences.
What Success Looks Like:
• Maintain speed of service under four minutes
• Achieve CEM Accuracy score of 95% and 65% in Taste, Speed, Cleanliness, Attentiveness and Courtesy
• Ensure zero discrepancies in change fund management
• Perform daily Hospitality Audits
• Work with Managers to maintain Labor Benchmark of $95 or higher
• Keep Food Cost positive gap under 0.75%
• Complete all required documentation and checklists with 100% accuracy
Key Responsibilities:
• Leadership: Delegate tasks appropriately, hold team members accountable, and ensure efficient completion of opening, transition, and closing procedures
• Influence: Lead by example, keep team productive, and maximize each team member's strengths
• Growth: Communicate clear expectations and provide constructive feedback to team members
• Hospitality: Manage breaks efficiently, ensure proper staffing positions, and maintain cleanliness of dining areas
• Trust: Maintain accurate cash handling procedures, follow food safety protocols, and remain present on the front line to oversee operations
What We're Looking For:
• Ambitious individuals with a growth mindset
• Open-minded, self-aware leaders with high emotional intelligence
• Ability to inspire and motivate others while maintaining accountability
• Strong empathy and active listening skills
• Assertiveness and comfort handling conflict when necessary
• Resilience and adaptability in a fast-paced environment
• Detail-oriented approach with the courage to make decisions
What We Offer:
• Competitive pay rate of $20.50 per hour
• Paid breaks
• First preference on scheduling
• Two uniform shirts and replacements for damaged items
• Vacation time (8 hours for every full year worked, capped at 40 hours)
• Additional vacation earning opportunities through Wildsparq and holiday work
• Leadership development through Wildsparq and leadership conferences
• Opportunity for Chick-fil-A Scholarship
• Guaranteed Sundays off
• A supportive, growth-oriented environment
Join our Chick-fil-A family and discover how leading others can elevate your career to new heights. Together, we'll create exceptional experiences that make a difference, one guest at a time.
Your leadership journey starts here — where excellence meets opportunity.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $21