What are the responsibilities and job description for the Call Center position at Chicken Salad Chick?
Responsibilities
- Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
- Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
- Accurately entering data into the order entry system to facilitate seamless order processing.
- Adhering to standard work practices to ensure professional and consistent service delivery.
- Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
- Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
- 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
- Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
- Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
- Familiarity with Salesforce.com is a plus but not required.
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