Heavy Truck Parts Counter Specialist

Position Overview:

We are looking for a skilled and customer-focused Heavy Duty Truck Parts Counter Professional to join our team. In this role, you will be responsible for providing exceptional service to customers, assisting with parts identification, order fulfillment, and maintaining a well-organized counter area. The ideal candidate will have a strong knowledge of heavy-duty truck parts and excellent communication skills to effectively interact with customers and vendors.

Key Responsibilities:

• Customer Service:
• Greet customers in a friendly and professional manner, providing top-notch service and assisting with their heavy-duty truck parts needs.
• Respond to customer inquiries, identify the correct parts, and offer expert recommendations based on vehicle specifications and customer needs.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Ensure customer satisfaction by resolving any issues related to products or services in a timely and professional manner.
• Parts Identification & Order Fulfillment:
• Accurately identify, source, and recommend parts using catalogs, online systems, or vendor resources.
• Process customer orders and ensure timely delivery or pickup of parts.
• Maintain up-to-date knowledge of parts availability, ordering processes, and lead times.
• Inventory Management:
• Assist with inventory checks, restocking, and organizing parts on the counter and in the backroom.
• Monitor stock levels of commonly ordered parts and notify management of low inventory or ordering needs.
• Help maintain a clean, safe, and organized counter area.
• Sales Support:
• Support sales efforts by upselling related products and services where appropriate.
• Promote ongoing sales, discounts, or special promotions to customers.
• Assist with pricing and labeling parts as needed.
• Communication:
• Communicate effectively with other team members, store management, and suppliers to ensure smooth operations.
• Take and process phone orders, ensuring accurate delivery or pickup information.
• Safety & Compliance:
• Adhere to safety standards while handling parts, lifting, and maintaining the counter area.
• Ensure that all transactions and paperwork are completed in accordance with company policies and regulations.

Qualifications:

• Education & Experience:
• High school diploma or equivalent required.
• Previous experience in automotive, heavy-duty truck parts, or a related field preferred.
• Basic knowledge of heavy-duty truck parts and systems is a plus.
• Skills & Abilities:
• Strong customer service skills with the ability to engage customers in a professional and friendly manner.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and work in a fast-paced environment.
• Proficient in using parts lookup systems and general office software.
• Good communication and interpersonal skills.
• Physical Requirements:
• Ability to lift up to 50 lbs and assist customers with heavy parts when required.
• Comfortable standing, bending, and walking for extended periods.

Benefits:

• Competitive pay.
• Health insurance, paid time off, and retirement plan options.
• Employee discounts on parts and products.
• Opportunities for growth and advancement within the company.

If you’re passionate about heavy-duty truck parts, enjoy helping customers, and have a strong work ethic, we encourage you to apply for this position. Join us and be part of a dynamic team!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Heavy Duty Truck Parts: 3 years (Required)

Ability to Commute:

• Mount Sterling, KY 40353 (Required)

Work Location: In person

Salary : $20 - $25