What are the responsibilities and job description for the Automotive Service Manager position at Childre Chevrolet GMC, LLC?
Job Overview
We are a small, family-owned and operated dealership seeking an experienced Automotive Service Manager to join our team. The ideal candidate will oversee the daily operations of our automotive service department and ensure exceptional customer service.
Responsibilities
-Oversee and manage the Service Department including technicians and service advisors
-Motivate and foster a positive and productive work experience for the service department team.
-Forecast sales, gross profits, and expenses.
-Observe, encourage, and inspire advisors to secure customer loyalty.
-Attend manager meetings and conduct weekly service department meetings.
-Maintain an at /or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
-Ensure Service Department – including advisors and technicians – are up-to-date on all quarterly training by the end of each quarter.
-Manage technician productivity working to ensure customers vehicles are serviced properly and in a timely manner.
-Implement strategies for upselling services and products.
-Collaborate with the sales team on automotive services.
-Interact with outside vendors and other dealership management in a positive manner.
-Develop and execute effective customer relations policies to ensure excellent CSI.
-And other duties as assigned.
Qualifications
-At least 2 years' of automotive service experience
-Broad knowledge of new vehicle technologies and mechanical operations
-Knowledge of dealership operations and service writing
-Excellent customer service skills
-Must be able to manage, motivate and develop a team
-Ability to be analytical, problem solve, and multi-task
-Self-motivated, enthusiastic presence in a team environment
-Strong written and communication skills
-Experience with Autosoft or other automotive software
-Working knowledge of Microsoft Office
-Consistent and stable work history
-Valid driver's license and clean driving record
-Professional appearance and work ethic
-Minimum high school diploma or GED equivalent required
-Must be authorized to work in the U.S.
-Must be able to pass a background check
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $1,000 - $70,000