Quality Improvement Specialist

Quality Improvement Specialist

www.allforkids.org

Want to work for an award-winning non-profit organization that continues to be recognized for making a positive impact in communities? Come find out why Los Angeles Business Journal calls us one of the “Best Places to Work!”

With more than a century of experience, All For Kids (formerly known as Children’s Bureau) has been nurturing child well-being through prevention, collaboration, and compassion. Our purpose is to create a world where every child is safe to grow.

Our employees thrive on innovation, thinking differently and bringing life-changing moments to those in need. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all staff. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Understanding Our Core Values:

• Collaboration: We view responsibilities as shared, and we provide support, feedback, and motivation to others.
• Equity Mindset: We stand by building an inclusive and equitable working environment. We believe everyone here within the organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world.
• Mission-Driven: We perform duties in a manner that exemplify the Mission and Vision and ensure customer satisfaction. Customers of All For Kids are defined as clients, families, co-workers and vendors.
• Ownership: We effectively manage our own work, and the work of our teams when relevant, ensuring delivery of high-quality work.
• Initiative: We proactively seek opportunities to develop self and serve the organization.
• Communication: We demonstrate empathy and listening.

Benefits and Perks:

• Robust benefits package that includes Medical, Dental, Vision, 401K.
• Generous paid time off, holidays and wellness days that promote a healthy work life balance.
• A culture that cultivates learning and promotes growth through our award-winning internal university, Elevate University.
• Generous employee referral program
• “DEI Non-Profit of the Year” by Los Angeles Business Journal
• Bi-weekly and semi-annual monetary bonuses for Behavioral Health Service Providers that meet specific qualifying criteria. (Clinical Roles Only)
• In-depth and in-person New Hire Orientation curriculum that gives new hires a gateway to unlocking success and thriving in our organization.
• Beautifully designed office spaces that promote collaboration.

Check out the culture here at All For Kids!

Hear what our employees are saying!

All For Kids proudly is committed and supportive of complete pay transparency.

The position of Quality Improvement Specialist will pay $66,560/annually. (If licensed, $72,560/annually). Additionally, the lifespan compensation range of this position is: $66,560/year - $75,000/year.

Must have Covid-19 vaccine and booster.

Learn more about the Job:

This role's primary purpose is to work in a dynamic QA/QI department, helping to monitor and provide oversight of the quality of services in the All For Kids Behavioral Health Department. This role serves as a resource for staff to ensure compliance to service delivery and documentation standards, commensurate with All For Kids Policies and Procedures.

Job Responsibilities:

• Coordinate with the Dept. of Mental Health (DMH) to ensure 100% compliance to State of California standards.
• Participates in quality improvement and training efforts to ensure that quality services are being provided for children and families in adherence with All For Kids Behavioral Health Policies and Procedures.
• Serves as an ambassador in supporting Beharioral Health service excellence, program compliance, as well as staff satisfaction and professional growth.
• Supports training of new hires during probationary period by auditing submitted documentation and providing QA/QI feedback.
• Supports the on-boarding of new hires and the continuous learning of current Behavioral Health staff by leading weekly mentoring workshops.
• Serves as subject matter expert in designated area as determined by Supervisor.
• Attends site Behavioral Health staff meetings to provide QA support and respond to QA-related questions.
• Maintains consistent, open, and collaborative communication with site Manager/Supervisors.
• Assists with preparing for State Audit Reviews and LA County DMH Program Reviews.
• Audits documentation to ensure program compliance with government contract requirements, DMH standards, and federal/state/local regulatory agency requirements.
• Documents compliance issues, as well as communicates findings to appropriate supervisor for follow-up and resolution.
• Assists with preparing for State Audit Reviews and LA County DMH Program Reviews.
• Promotes through quality improvement and training efforts to ensure that quality services are being provided for children and families and that service delivery is adhering to core All for Kids Behavioral Health Policies and Procedures.
• Supports Behavioral Health staff in adhering to company policies and procedures to ensure legal, ethical, and safety standards are maintained.
• Coordinate with Behavioral Health administrative staff and supervisors to problem solve any obstacles to effective service delivery and resolve any interface concerns.
• Participates in quality improvement meetings both internally and externally to act as liaison between agency and DMH to assist with communication of new policies and procedures, audits, etc., to Supervisor.
• Participates in identifying clinical risk management issues, and monitors staff implementation of appropriate Safety Planning Interventions as required by agency policy.
• Monitors and implements compliance to HIPAA privacy laws.
• Serves as a resource for staff and staff implementation of departmental quality improvement and Utilization Review efforts.
• Contributes to the development of associated Policy and Procedures.
• Monitors implementation of data collection and data entry for Program Evaluation.
• Maintains confidentiality in matters of agency operations, personnel and clients.
• Communicates and interacts with all staff through a trauma-informed and DEI? lens.
• Maintains positive communications with all agency staff, clients, and visitors.
• Exercises good judgment in performance of duties and responsibilities.
• Supports existing agency policies, principles, and mission.
• Must possess a valid driver's license plus ability to provide own transportation to complete travel requirements of the job.
• Performs other related duties as assigned.

Job Qualifications:

• LPHA (ACSW, APCC or AMFT required); Licensed Psychologist, LCSW, LMFT, LPCC in the State of California preferred.
• Minimum of 3 years of experience in mental health service including psychosocial rehabilitation and interventions with children/youth.
• Must have strong computer skills including knowledge and experience with Microsoft office, Word, and Excel.
• Demonstrated strong communication and interpersonal skills required.
• Demonstrated expertise with service standards set forth by the State of California regarding Medi-Cal/Short Doyle/EPSDT , CalAIM and electronic health record (EHR) practices.
• Training skills, including curriculum development, and presentation experience is preferred.
• Familiarity with County IBHIS is preferred.
• Ability to function as a member of an inter-disciplinary team.

We value inclusivity and support our employees diverse needs.

While performing the duties of this job, the employee is regularly required to stand or sit; walk; use hands and talk or hear. Fine motor skills such as typing, and the use of a computer mouse is required. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. If you are unable to perform any of the above abilities and require special accommodations to do so, please advise your recruiter. We're dedicated to fostering an environment where everyone can excel.