Business Operations Specialist

Job Title:          Business Operations Specialist 
Dept:                Compliance & Program Supports Department
Reports To:      Business Operations Manager
FLSA Status:   Full-Time (37.5 hours/week) Non-Exempt, Union Position
Level:                6
Salary Range:   $51,499.31 - $54,635.69

ABOUT CHILDREN’S COUNCIL:
For more 50 years, Children’s Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team.

POSITION SUMMARY:
The Business Operations Specialist is a thought partner in the citywide strategy to improve the capacity of childcare programs to provide quality childcare for low/moderate-income families in San Francisco. In this role, the Business Operations Specialist establishes and maintains relationships with a diverse group of early childhood education providers to administer workforce compensation funding to ELS-approved sites, ensuring accurate calculations and timely processing, tracking, and reporting of payments. They are responsible for providing comprehensive data system support to promote the workforce’s adoption and utilization of city-wide databases. In addition, they also take responsibility for ensuring the integrity of data collected, entered, and reported for the program.

PRIMARY RESPONSIBILITIES:

• Process necessary documentation, issue timely and accurate payments to childcare providers, follow up with providers regarding reporting needs.
• Maintain data system expertise in CC3, the ECE Workforce Registry, and other relevant data systems.
• Consult with and provide regular feedback to system administrators based on experience and compiled user feedback, in the development and management of applicable databases.
• Maintain client information and data in SharePoint.
• Collaborate with Finance staff to deliver payments.
• Continually seek ways to improve payment processes and improve communication and accuracy of data submitted by childcare programs.
• Coordinate with other departments to track, compare and evaluate data across systems, including Early Learning SF, CC3/CC4, Minute Menu or other relevant data systems.
• Collect and track data for reports to funders and other city agencies.
• Work as a team to design, adapt and review forms.
• Refer providers (as appropriate) to other organizational departments, city, county or agency childcare programs and services.
• Deliver high quality customer service and support through Zen Desk.
• Regularly assess accuracy of payments.
• Maintain provider payment and program information for audits and informational purposes.
• Attend meetings related to city childcare issues, service delivery and staff development.
• Work in collaboration with other agency staff on projects and events.
• Other related duties as assigned.

REQUIRED QUALIFICATIONS:

• Strong analytical and systems-improvement skills; ability to think creatively to determine information required for evaluation and analysis of program data.
• Intermediate computer skills and knowledge of database applications; intermediate proficiency in MS Office, specifically Excel.
• Ability to work independently, adhere to priorities and meet multiple deadlines.
• Excellent skills in working with a diverse population of staff and community.
• Excellent verbal and written communication skills and ability to support a non-technical audience.
• Customer-service oriented with a problem-solving mindset.
• A background clearance is required.
  
• Bilingual in Spanish Mandarin or Cantonese Preferred* 

PHYSICAL REQUIREMENTS:

• Ability to sit at a desk for extended amounts of time.
• Ability to stand for extended amounts of time.
• Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
• Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.

 
BACKGROUND CHECK: 
All offers of employment are contingent upon successfully completing this process. 
 
COVID Policy:  
All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.   
  
Hybrid Work:  
We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely.

Benefits, and Employee Perks:
We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:

•    Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage.
•    Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
•    401(k) retirement plan with generous match.
•    Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
•    Competitive paid time off, 14 paid holidays a floating holiday for your Birthday.
•    Ongoing training and professional development for all staff.
•    Tuition Reimbursement.
  
Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.  
   
Equal Opportunity & Equity Statement   
Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.  

Salary : $51,499 - $54,636