What are the responsibilities and job description for the Emergency Communication Specialist position at Children's Hospital of Philadelphia?
SHIFT : Rotating (United States of America)
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A Brief OverviewThe Emergency Communication Specialist works under the direction of the Program Manager. They receive transport requests, and participates in the coordination and efficient management of patient transfers. This includes notification of the transport team, coordinating the mode of transport, and working within numerous departmental data entry systems. Operates a variety of communication equipment, including radio consoles, telephones and computer systems. Acts as a central communication source for the department while performing essential functions within the CHOP institution such as, Emergency Department Referral calls, Campus Wide Emergency Response Plan (Trauma Transports, CODE Blue Activations, Medical Emergencies, Emergency Department Resuscitations, Emergency Department patient screen process, PICU Tier activations, helicopter communication, and helipad clearance.
What you will doPracticeFollows Nursing Process to deliver safe care; assessment, planning, implementation and evaluation : Participates in the efficient management of patient transfersTriages incoming / outgoing request and arranges for immediate transfers in / out of the hospitalDemonstrates proper completion of patient triaging templates based off chief complaint for transports, consults, referrals and emergent notification requestsTransfer / assists calls to the designated Emergency Transport Communication Coordinator / Facilitator and Medical Command PhysicianWorks with bed management to assist with the coordination of bed assignments / admissions to the hospitalPartners with Emergency Transport Communication Coordinator / Facilitator regarding appropriate triage, accepting service, team composition and mode of transportLiaison between referring hospital, transport team and accepting CHOP serviceEnters / obtains patient demographics into computer based systems during initial call for transport processUpdates all departmental logs, Trauma Activations, ED Resuscitation, Code Blue and Rapid ResponseUpdates departmental database for each transport and referral request.Utilizes departmental notification templates.Responsible for activation and initiation of campus wide Emergency response planResponsible for activation and initiation of numerous hospital downtime streamsa. Hospital page assuranceb. Epic downtime proceduresc. Emergency preparednessCommunicationOperates a variety of communication equipmentActs as a central communication source for all components of the transport processCoordination and efficient management of campus wide emergency response notificationsMonitor the haste system; Philadelphia fire board for trauma activationsTriages and acts decisively for Emergent Situations described in the hospital "Campus Wide Emergency Response Plan"; CODE Line, patient and non-patient medical emergenciesCollaborationDemonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect. Recognizes / addresses situations where disrespectful collaboration may impact patient care and / or create non-collaborative relationships. Seeks resources as needed to resolve situations involving incivility and / or disrespect.Develops and implements effective partnerships with members of the Communication Center staff; delegates tasks effectively to assure comprehensive nursing care is provided.Develops and sustains professional therapeutic relationships with referring and CHOP clinical staffCollaborates with all members of the communication center and Medical Command Physician for patient acceptance.Coordinates information among, ambulance, aircraft, referring hospitals and CHOP personnel for quick and efficient patient transport according to departmental proceduresEducation QualificationsHigh School Diploma / GED RequiredExperience QualificationsPrevious experience in a health related field PreferredRelated transport communication experience PreferredSkills and AbilitiesThis individual must have the ability to remain calm in stressful situations. This individual must possess a clear, strong speaking voice and have a strong medical terminology understanding. Flexible, cooperative, outstanding interpersonal and customer service skills is essential. Computer entry experience and good typing skills are necessary. The ability to multi-task and have strong prioritization skills is required. Ability to efficiently collect key data points from a variety of information sources to ensure accuracy.Licenses and CertificationsEmergency Medical Technician (EMT) (Pennsylvania) - Pennsylvania Department of Health - upon hire - Preferred
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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