What are the responsibilities and job description for the Care Coordinator Assistant position at Children's Medical Center?
Job Title & Specialty Area: Care Coordinator Assistant
Department: Enterprise Care Management
Location: Dallas
Shift: Day (Mon - Fri)
Job Type: On Site
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The Care Coordinator Assistant is a member of the multi-disciplinary team who supports the Care Coordinator to provide patient support along the continuum of care. The Care Coordinator assistant, under the supervision of the Care Coordinator is responsible for the arrangement of patient home care needs such as home health care, home medical equipment, appointment scheduling, and clerical duties. Care coordination in the healthcare system is a collaborative process and the Care Coordinator Assistant will communicate directly with the Care Coordinator as well as with patients and families, third party vendors, and payors.
- Clerical functions include but are not limited to: the management of phone lines, faxing, documentation of information received by phone or fax, retrieval of medical records, scanning of documents and other clerical functions not listed.
- Treatment plan coordination, arrangement, and management: This includes coordination with payors and vendors for the arrangement of home medical equipment, home health care, medications, community resources/entities, and transitions to other facilities or organizations
- This position emphasizes the optimization of the Care Coordinator's productivity by providing clerical support, managing confidential patient information and ensuring compliant and accurate management of departmental records and communications
- This position functions as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party
- This position demonstrates customer focused interpersonal skills, utilizes problem solving processes, and critical thinking
- Communication:
- Communicate and resolve conflict with Providers, health care team members, community agencies, clients and families with diverse opinions, values and religious/cultural ideas
- Continually communicate with and advocate for patients and families, Providers, multidisciplinary team members and payers to facilitate coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum
- Builds therapeutic and trusting relationships with patients, families, and caregivers through effective communication and listening skills
- Managing Key Performance Indicators (As defined by hiring department):
- Work collaboratively with others to define and study areas of inefficiency and participate in process improvement projects
- Increase quality, efficiency and patient satisfaction while managing cost of care for targeted population
- Collects, completes and submits statistical data in a timely manner
- Professional Development:
- Stays abreast of payor guidelines and standards
- Stays abreast of community resources available to facilitate safe patient transitions of care
- Remains current on clinical advancements related to primary patient population
- Proactively seeks to understand areas/roles outside of immediate area/role within department
- Community Involvement and Advocacy: Health Fairs, appropriate professional organization, educational speaking
- Other duties as assigned
- At least 3 years relevant experience, preferably in a healthcare or service environment preferred
EDUCATION
- High school diploma or equivalent required
LICENSES AND CERTIFICATIONS
- Medical assistant preferred
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
- Employee portion of medical plan premiums are covered after 3 years.
- 4%-10% employee savings plan match based on tenure
- Paid Parental Leave (up to 12 weeks)
- Caregiver Leave
- Adoption and surrogacy reimbursement
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
