PBX Operator-PRN

Job ID

67783

Location

Colorado Springs

Full/Part Time

On Demand

Regular/Temporary

Regular

Why Work at Children's....

Here, it’s different. Come join us.   

Children’s Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children’s Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children’s Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region’s only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids – and only kids – and who are directly linked to one of the country’s leading pediatric academic medical centers.

This opportunity gives you the ability to lead a diverse team of pediatric experts at one of the top-ranked children’s hospitals in the nation, according to US News and World Report, while living and being a part of a community that ranks “#1 Most Desirable Place to Live in the U.S.,” according to the US News and World Report.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children’s Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: http://www.choosecoloradosprings.com/

Additional Information

Department: CSH Family Services

Hours per week: As needed

Shift: PRN

Days, nights, weekends and holidays

Job Overview

Answers and distributes incoming, outgoing and interoffice calls. Performs various hospital communications and clerical duties. Handles and activates emergency procedures throughout the hospital.

Responsibilities

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Sends critical incident pages in an accurate and timely manner by strictly following written protocol per the emergency code paging manual.

Completes all critical incident paging documentation in a timely manner.

Conveys courtesy, dignity, respect and a positive attitude with all individuals. Consistently meets call quality standards by following CHCO telephone customer service guidelines.

Timely Call Response and accurate assistance to the caller.

Provide PBX support and accurately handles incoming, outgoing and interoffice call requests.

Demonstrates effective personal management skills and pursues continuous improvement.

Most often externally with patients and families, involves coordination with other departments; exchanges require explanation & interpretation and involves matters possibly sensitive in nature.

Responsible for personal use of resources, supplies and materials, tracking personal spending and submitting accurate expense reports.

Short term decisions, impact usually limited to task related activities and immediate colleagues.

Other Information

SCOPE AND LEVEL

Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment.  Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy.  Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases.  Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction.  Work product is subject to continual review.

Qualifications

EDUCATION - High School Diploma or equivalent.

EXPERIENCE – 1-2 years related experience preferred including customer service. Previous experience handling stressful situations and verbally relaying necessary information to assist in resolving the crisis preferred.

Physical Requirements

Audio-Visual: Color Discrimination – Fair

Audio-Visual: Depth Perception – Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good

Audio Visual: Hearing: Good

Motion: Bend: Up to 1/3 of the time

Motion: Reach up to 1/3 of the time

Motion: Carry up to 1/3 of the time

Motion: Pull up to 1/3 of the time

Motion: Push up to 1/3 of the time

Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time

General Activity: Stand/Walk up to 4hrs a day

Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

Equipment: telephone, computers, fax machines, copiers, reading reports/graphs

Exposure: Exposure to blood/body fluid: Occasional

Exposure: Exposure to cold/heat: Occasional

Exposure: Exposure to infectious disease: Occasional

Mental and Emotional Requirements:  Manages stress appropriately

Mental and Emotional Requirements: Works with other effectively

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.  Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $27,642.24 to $41,463.36

Hourly Salary Range: $13.29 to $19.93

Benefits Information

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

Salary : $13 - $20